Xerox 5065II Fiery Controller not working

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  • MrBafner
    Technician

    50+ Posts
    • Apr 2011
    • 61

    #1

    [Misc] Xerox 5065II Fiery Controller not working

    The Xerox 5065 II is maybe the same machine as the DC 250 in the USA / Europe.

    The machine was working perfectly fine on Friday, there was loads of dust hanging out of the control box. I unplugged the entire machine, disconnected the Fiery controller and got a can of Oxgen. Blew out all the dust, waited 5 hours then plugged it all back in. The Fiery controller is a box that is connected to the back of the Xerox machine.

    The Xerox 5065 II starts up fine, goes through the start up and has the 2 functions (copy & stored programming) highlighted. It copies fine. Networking scanning and Web are not highlighted so cannot print to the machine.

    Thought it was the network cable, changed the network cable. Turned machine off and on and has the same response. Took the cover off the Fiery controller and there is a light on the MB and lights were the network cables are plugged in.

    No fans were working at all. Thought it maybe the power supply, changed the power supply and the same thing with the lights and no fans. Not sure if the fans are started after startup.

    So, took out hard drive and put into a PC with no other hard drive. It did not boot up past Lilo and I am not sure if this is normal or not, maybe it needs a command from the machine to boot up.

    I did a fair bit of reading since Friday, some suggest to reload the Fiery, I have no discs and cannot. We no longer get serviced by Xerox as we do not meet their monthly expectations and they cancelled our maintenance agreement. I have a job that I need to print on this machine in the next day or so, any suggestions would be greatly appreciated.
  • MrBafner
    Technician

    50+ Posts
    • Apr 2011
    • 61

    #2
    Re: Xerox 5065II Fiery Controller not working

    Here is some of the information I can tell you guys about the Fiery.

    EFI Fiery Color SErver DocuColor 5065 II
    Server and Controller solutions

    Server Info
    Version: 2.0

    Firmware version
    ESS: 1.120.15
    IOT: 8.9.0
    IIT: 1.5.0
    ADF: 12.2.0

    Video board info
    VX500 / C3

    Comment

    • bojans
      Service Manager

      Site Contributor
      1,000+ Posts
      • Feb 2008
      • 1313

      #3
      Re: Xerox 5065II Fiery Controller not working

      HI,

      Machine seems to be the same as DC 250, but i'm not sure if the software is the same. (I believe not)
      I could send you software for bustled Fiery for DC 250 if you think that would help.

      Comment

      • MrBafner
        Technician

        50+ Posts
        • Apr 2011
        • 61

        #4
        Re: Xerox 5065II Fiery Controller not working

        Yes please. I am willing to give anything a go at this stage.

        Thankyou

        The Xerox 5065II uses the same drivers as the DC 250, so the bustled software maybe the same.

        Comment

        • bojans
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2008
          • 1313

          #5
          Re: Xerox 5065II Fiery Controller not working


          You can also attach monitor to your Fiery and see what happens, but if fans don't start it always sounds bad. It could mean that motherboard is dead. Try to rotate fan with hand.

          And check your PM for Fiery software

          Also try replacing HDD. As a matter of fact you better put new HDD when trying to reload software in case that HDD is not your problem.

          Comment

          • bojans
            Service Manager

            Site Contributor
            1,000+ Posts
            • Feb 2008
            • 1313

            #6
            Re: Xerox 5065II Fiery Controller not working

            DC250 Bustled Fiery SW Loading Instructions.pdf

            DC250 Bustled Fiery SW Loading Instructions

            Comment

            • MrBafner
              Technician

              50+ Posts
              • Apr 2011
              • 61

              #7
              Re: Xerox 5065II Fiery Controller not working

              Thankyou.

              I have a new 1tb hard drive, I will install it on there and see how I go.

              Comment

              • bojans
                Service Manager

                Site Contributor
                1,000+ Posts
                • Feb 2008
                • 1313

                #8
                Re: Xerox 5065II Fiery Controller not working

                OK, good luck.

                Comment

                • MrBafner
                  Technician

                  50+ Posts
                  • Apr 2011
                  • 61

                  #9
                  Re: Xerox 5065II Fiery Controller not working

                  1 question please

                  If the motherboard is no good, can I load this onto a standard computer and use instead?

                  2nd thing .. I don't have a pws for this machine.
                  Last edited by MrBafner; 07-21-2013, 03:21 PM.

                  Comment

                  • adriansto
                    Service Manager

                    Site Contributor
                    VIP Subscriber
                    1,000+ Posts
                    • Nov 2007
                    • 2361

                    #10
                    Re: Xerox 5065II Fiery Controller not working

                    Originally posted by MrBafner

                    2nd thing .. I don't have a pws for this machine.
                    You dont need a PWS. Use any PC with dvd unit.

                    How do you think the Fiery communicate with machine ?
                    This is the reason for what you can not use any pc with Linux for solve your problem.

                    Comment

                    • MrBafner
                      Technician

                      50+ Posts
                      • Apr 2011
                      • 61

                      #11
                      Re: Xerox 5065II Fiery Controller not working

                      Originally posted by adriansto
                      You dont need a PWS. Use any PC with dvd unit.

                      How do you think the Fiery communicate with machine ?
                      This is the reason for what you can not use any pc with Linux for solve your problem.
                      Beauty, thanks.

                      Was really hoping that I could make a stand alone Fiery with the printer card. After some reading there is a security chip that matches between the motherboard and EFI card.

                      So that would be a big NO, you can't make a stand alone box to work with the Xerox.

                      Comment

                      • MrBafner
                        Technician

                        50+ Posts
                        • Apr 2011
                        • 61

                        #12
                        Re: Xerox 5065II Fiery Controller not working

                        OK, had our tech come out and look at the Fiery controller box.

                        Changed the power supply, memory, hard drive, CPU & fan and got no result at all. The lights on the network cards work fine and 1 green light on the mb, this does not alter. There are no numbers come up on the controller itself (00 to get the startup sheet, etc).

                        He is saying that it could be either the motherboard or the card.

                        I am thinking the best thing to do is to get a new controller box for the 5065 ii. Does anyone know of anyone that has a new or used controller box for the Xerox DocuColor 5065ii?

                        Comment

                        • charleywang

                          #13
                          Re: Xerox 5065II Fiery Controller not working

                          have you had first hard drive put back than reseat motherbaord and removal of main batery.

                          Comment

                          • MrBafner
                            Technician

                            50+ Posts
                            • Apr 2011
                            • 61

                            #14
                            Re: Xerox 5065II Fiery Controller not working

                            Originally posted by charleywang
                            have you had first hard drive put back than reseat motherbaord and removal of main batery.
                            I've had a tech out with another Fiery off a 5065 series 1, not the 5065ii.

                            He changed over hd's and found the mb and chip were not compatiable.
                            He took both Fiery's away, changed the chip over between mb's and put in the matching controller card. The Fiery boots with 00 on the back now which is good.

                            The Xerox and Fiery are still not communicating, so put a monitor on the Fiery to see what is going on. It goes through the start up and hangs at Lilo. The Xerox starts and does not print out startup sheet or connect to network.

                            Pretty sure the tech tried to install the DC 250 EFi controller software for the Fiery and had no luck. So is now waiting for the 5065ii EFi controller software to load on it.

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