System Software for Xerox 56xx Series 21.120.xx

[safas]

I'm looking for the newer system software with altboot for the Xerox Workcentre 5638-5687 series copier.

I have a ESS with version 21.120 firmware but only the CD for version 21.113 software.

Please help

Thanks

[adriansto]

Re: System Software for Xerox 56xx Series 21.120.xx

I think I have some versions of 21.120 sw
Send me mail at stoadis@gmail.com

[Exok]

Re: System Software for Xerox 56xx Series 21.120.xx

You can get that from xerox.com

WorkCentre 5632/5638 Drivers & Downloads

[safas]

Re: System Software for Xerox 56xx Series 21.120.xx

I can only use this only if I have a working controller.

I'm installing this on a controller with a new HDD so I would need the netboot CD to do a fresh install VIA altboot

[Exok]

Re: System Software for Xerox 56xx Series 21.120.xx

That't not true. Just download the 21.120.52.000 software and install it using a pws running altboot program. You can install it on a new generic HDD.

I've done it plenty of times.

[safas]

Re: System Software for Xerox 56xx Series 21.120.xx

That's if the ESS already have version 21.120 on it right?

I only have a CD with netboot for version 21.113, and with I use altboot to put 21.113 it won't install.

Maybe I'm doing it wrong, because it'll return as the extraction fail every time.

If I used the same file to upgrade via the web update, it works so I know the file is good

[Exok]

Re: System Software for Xerox 56xx Series 21.120.xx

My mistake. I thought the zip file from xerox.com had all the files in it.

[Exok]

Re: System Software for Xerox 56xx Series 21.120.xx

Is this single board (mod tag 40) or multiboard (non tag 40) controller?

[safas]

Re: System Software for Xerox 56xx Series 21.120.xx

I'm not sure how I can check for that.

So I take it that the one w/o mod tag 40 in it can only use 21.113 firmware?

[Exok]

Re: System Software for Xerox 56xx Series 21.120.xx

Yeah, that was a silly question. You have a non tag 40 (multi board controller). A Tag 40 (Single board controller) does not have the external controller that mounts on the back and uses different software.

Anyway... check your gmail

[safas]

Re: System Software for Xerox 56xx Series 21.120.xx

ok so that is the one that uses the 54.xx software.

This raises another questions I'm having too.

I have 2 machines. one has the 21.120.xx software and the other with the built in controller, ie 54.xx software.

I set both machines up for scanning to email and a public address book. Upon setup, the machines work fine, no problem. I can go to the address book and send fine. 15-30 minutes after I leave the customer's office, either machine would be able to access the public address list to send emails, but if I manually enter the email address they work fine.

One the 21.120.xx machine, I've replaced the ESS on it and the same thing happens. I suspect it's the HDD on this units that I have, but seems like a weird coincidence that it would happen to 3 different controller.

Please not that this happens all in the same office, but on 2 different machines.

[adriansto]

Re: System Software for Xerox 56xx Series 21.120.xx

If you know very well Linux OS you can read the logs and see what if hapened. But that is a time consuming task. Machine software has 'bugs' and another software version is made for correcting this. But with new sw version another 'bugs' appear. Write here complete sw version of the machine.
The fastest method to have a good working machine is to reload software and after that reload machine settings. It'a a 20-25 minutes job while you drink a cup of coffee.

[safas]

Re: System Software for Xerox 56xx Series 21.120.xx

On the machine with the internal rip. That one has the latest 25.54.53 firmware

On the one with the external rip. They both had 21.113.02 and 21.120.52

Neither of them was from a clean HDD, they both all had existing HDD

[adriansto]

Re: System Software for Xerox 56xx Series 21.120.xx

On the machine with the internal rip. That one has the latest 25.54.53 firmware

On the one with the external rip. They both had 21.113.02 and 21.120.52

Neither of them was from a clean HDD, they both all had existing HDD

25.54.53 is not the latest firmware version. Many versions was made.
Also there are a plenty software for checking the hdd for data integrity or for bad sectors.
You can do a checking before reload software.

[Exok]

Re: System Software for Xerox 56xx Series 21.120.xx

ok so that is the one that uses the 54.xx software.

This raises another questions I'm having too.

I have 2 machines. one has the 21.120.xx software and the other with the built in controller, ie 54.xx software.

I set both machines up for scanning to email and a public address book. Upon setup, the machines work fine, no problem. I can go to the address book and send fine. 15-30 minutes after I leave the customer's office, either machine would be able to access the public address list to send emails, but if I manually enter the email address they work fine.

One the 21.120.xx machine, I've replaced the ESS on it and the same thing happens. I suspect it's the HDD on this units that I have, but seems like a weird coincidence that it would happen to 3 different controller.

Please not that this happens all in the same office, but on 2 different machines.

The fact that the same problem is happening on 2 machines in the same place. Both machines run different software as one is a multi-board controller and the other a single board controller, makes me feel that the problem is not with the machines but something changing on the customer's network to cause this. I don't have deep enough knowledge of networks to tell you what this can be though.