Docucolor 250 toner problem solution

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  • alex4alltimes
    Technician

    50+ Posts
    • Feb 2010
    • 68

    #1

    [Misc] Docucolor 250 toner problem solution

    Hello everyone! I bought a used Docucolor 250 some months back. I am facing problems sourcing toner chips for the machine. Xerox can provide toner but is asking for much higher price. I can buy the whole set for what they are asking for one colour. My machine runs on 110 volts (Part Nos. 006R01219 to 006R01222 or 006R01223 to 006R01226, which I am not sure) and the toner available here in India is for machines running on 220 volts (006R001402 series). I tried putting chips said to be for 110 machine but whenever I put those chips inside it shows "Cartridge error". My question is - Can the machine be modified in such a way that it will accept toner meant for 220 volt machines. A few days ago while browsing through the NVM values of the machine I came across a value which would make the machine not needs chips anymore. But the address was read only and could not be changed. Can it be changed using any sort of patch or something so that the problem of chips is done away with for once and all. I think many Docucolor 250 owners will sigh with relief if anybody comes up with a way to do this. Please help me guys!
  • davidj7
    Service Manager

    Site Contributor
    1,000+ Posts
    • Jan 2009
    • 1107

    #2
    Re: Docucolor 250 toner problem solution

    http://www.copytechnet.com/forums/sh...nge-hemisphere

    Not an exact solution to your problem but hope it helps
    a machine is only as good as your tech : source:screwtape ; the scary one

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    • livewire
      Senior Tech

      500+ Posts
      • Sep 2011
      • 608

      #3
      Re: Docucolor 250 toner problem solution

      What error code you get with "Cartridge Error" message?
      Toner 006R01402 is for WorkCentre 7425/7428/7435.

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      • alex4alltimes
        Technician

        50+ Posts
        • Feb 2010
        • 68

        #4
        Re: Docucolor 250 toner problem solution

        Originally posted by livewire
        What error code you get with "Cartridge Error" message?
        Toner 006R01402 is for WorkCentre 7425/7428/7435.
        Hello David! Yes, my fault. That would be 006R01449 series I think. Anyhow, I don't get any error code only the machine screen shows " Consumables are mnot properly seated or need to be replaced" if I put in new chips. I go to Machine Status -> Consumables -> it shows Cyan Toner - "Cartridge Error". I got some old chips which were 75% and 50% used. They worked quite well. No problem. I am very confused right now.

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        • alex4alltimes
          Technician

          50+ Posts
          • Feb 2010
          • 68

          #5
          Re: Docucolor 250 toner problem solution

          Originally posted by alex4alltimes
          Hello David! Yes, my fault. That would be 006R01449 series I think. Anyhow, I don't get any error code only the machine screen shows " Consumables are mnot properly seated or need to be replaced" if I put in new chips. I go to Machine Status -> Consumables -> it shows Cyan Toner - "Cartridge Error". I got some old chips which were 75% and 50% used. They worked quite well. No problem. I am very confused right now.
          Sorry Livewire. that was in answer to your query. David, Can you tell me which NVM to change to accept the toner?

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          • adriansto
            Service Manager

            Site Contributor
            VIP Subscriber
            1,000+ Posts
            • Nov 2007
            • 2384

            #6
            Re: Docucolor 250 toner problem solution

            The part number for toner cartridge for non american market = 6R1223, 24, 25, 26
            What is the machine serial number, software version and what version of pws tool do you have ?

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            • livewire
              Senior Tech

              500+ Posts
              • Sep 2011
              • 608

              #7
              Re: Docucolor 250 toner problem solution

              [/CODE] Sorry Livewire. that was in answer to your query.[/CODE]

              For example, you can answer me by printing Error History Report and check for errors with 091-XXX and/ or 093-XXX.
              But you answered that question for Cyan Toner Cartridge error message.
              There are quite a NVM values โ€‹โ€‹should be checked.

              I do not know if it is possible to work without the chip.

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              • alex4alltimes
                Technician

                50+ Posts
                • Feb 2010
                • 68

                #8
                Re: Docucolor 250 toner problem solution

                Originally posted by livewire
                [/CODE] Sorry Livewire. that was in answer to your query.[/CODE]

                For example, you can answer me by printing Error History Report and check for errors with 091-XXX and/ or 093-XXX.
                But you answered that question for Cyan Toner Cartridge error message.
                There are quite a NVM values โ€‹โ€‹should be checked.

                I do not know if it is possible to work without the chip.
                Yes Livewire, you see I only gave example of Cyan chip. It happens in all colours if I put in chips which I buy from India which are sold as chips for the 110 Volt Docucolor 250. I understand that you are asking whether I had any dispense errors or such from other subsystems of the machine but no. The machine runs fine when I put in the chips that came originally with the machine (I purchased the machine second hand). Only when I put in chips sold as 110 Volt chips (which are in fact chinese chips) this problem occurs. The original 110 Volt toners are priced very high. I can buy all 4 colours for the price of one original 110 Volt toner. I saw a NVM value which is 762-910 (Crum Mode Information). That value is read only. But if it can be changed to 1 (using any patch to make that address writable) then the machine will not need any CRUM or chip if I am right. In the "Deve" section of DC131 in the PWS there are various values which I think can be manipulated along with other NVMs like changing the market etc. I hope I am right. What do you think?
                Last edited by alex4alltimes; 01-04-2014, 08:01 PM. Reason: mistyping

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                • alex4alltimes
                  Technician

                  50+ Posts
                  • Feb 2010
                  • 68

                  #9
                  Re: Docucolor 250 toner problem solution

                  Also another thing, I also know that x91-xxx series errors can be rectified using the same "Deve" section of the DC131 in the PWS. But I don't have these problems. Only that my machine won't accept toner chips which are meant for it. And I want to change some NVM values which will enable me to put in the chips I have got (Over 50 pieces which don't work). I am going to go mad or maybe I shouldn't have bought the machine and should have gone with lower end 7245 machine. I don't know. Please help me. I know you are all experienced techs and users out there. If you can't help me then God knows who can. Thanks!

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                  • davidj7
                    Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Jan 2009
                    • 1107

                    #10
                    Re: Docucolor 250 toner problem solution

                    where in India are you located. Your machine is now XC, Xerox USA coded , just change the geographical location NVM's in your machine to XE(Xerox Europe). You can search your edoc and find the exact NVM.
                    a machine is only as good as your tech : source:screwtape ; the scary one

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                    • alex4alltimes
                      Technician

                      50+ Posts
                      • Feb 2010
                      • 68

                      #11
                      Re: Docucolor 250 toner problem solution

                      Originally posted by davidj7
                      where in India are you located.
                      Hello David! I am located in the state of West Bengal.
                      Originally posted by davidj7
                      Your machine is now XC, Xerox USA coded , just change the geographical location NVM's in your machine to XE(Xerox Europe). You can search your edoc and find the exact NVM.
                      Can you exactly specify the NVM value which I need to change. Because I changed some NVM values which are about geographical location but the only change I have noticed is that the machine initial display changed to "FUJI XEROX" fro "XEROX". But the problem remained the same. Thanks for your help

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                      • alex4alltimes
                        Technician

                        50+ Posts
                        • Feb 2010
                        • 68

                        #12
                        Re: Docucolor 250 toner problem solution

                        Originally posted by adriansto
                        What is the machine serial number, software version and what version of pws tool do you have ?
                        Hello Adrian! Thanks for your interest. The machine Serial number shows Configuration code : VGW, Serial Number: 622937, Software version: 1.231.7 and I have the PWS version 9.2 Non-Xerox. It is a second hand Docucolor 250 that I bought from here in India. That machine was running in the USA as the man who sold me the machine told me. What NVM values can I change to allow the machine to accept 220 volt chips or the Western Europe specification chips for the 110 volt.

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                        • adriansto
                          Service Manager

                          Site Contributor
                          VIP Subscriber
                          1,000+ Posts
                          • Nov 2007
                          • 2384

                          #13
                          Re: Docucolor 250 toner problem solution

                          It's a tricky job because your machine knows it's for US market because the power is 110 volts.
                          I ask you about DC250 pws tool version not GSN software version.
                          The machine software is old and some nvm can be missing from that version

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                          • davidj7
                            Service Manager

                            Site Contributor
                            1,000+ Posts
                            • Jan 2009
                            • 1107

                            #14
                            Re: Docucolor 250 toner problem solution

                            try changing these
                            700-165 to 826
                            700-166 to 3

                            record existing values just in case something shitty happens .good luck
                            a machine is only as good as your tech : source:screwtape ; the scary one

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                            • alex4alltimes
                              Technician

                              50+ Posts
                              • Feb 2010
                              • 68

                              #15
                              Re: Docucolor 250 toner problem solution

                              Originally posted by adriansto
                              I ask you about DC250 pws tool version not GSN software version.
                              Sorry for that. The PWS Tool version is very old. Its v 1.0.0 and the framework version is v 1.22.1

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