XEROX 7655 configuration mismatch

[1mcfilhos]

hello i have this problem alwyas i start the machine and meanwile it says comunication error can anyone get to me wcpp diagnostic software

[adriansto]

Re: XEROX 7655 configuration mismatch

hello i have this problem alwyas i start the machine and meanwile it says comunication error can anyone get to me wcpp diagnostic software

Check the usb cable form ui to controller.

[mercadoven]

Re: XEROX 7655 configuration mismatch

HI,

Configuration mismatch indicates that you have installed or removed a component ( hard drive, fax pwb, disk image HDD), I've found that some times is due to an exhausted nvm pwb battery (it's a small yellow brick, mounted over a memory like pwb inside the copier controller cage), also the copier counter maybe reset to zero, and it will run the start up configuration wizard every time you turn on the machine (asking for date time and fax config). If this is your case you should replace that battery.

regards,

[InterfaceP]

Re: XEROX 7655 configuration mismatch

HI,

Configuration mismatch indicates that you have installed or removed a component ( hard drive, fax pwb, disk image HDD), I've found that some times is due to an exhausted nvm pwb battery (it's a small yellow brick, mounted over a memory like pwb inside the copier controller cage), also the copier counter maybe reset to zero, and it will run the start up configuration wizard every time you turn on the machine (asking for date time and fax config). If this is your case you should replace that battery.

regards,

What options do you have once the meter is reset to 0? Is it possible to return it to the actual count?

[mercadoven]

Re: XEROX 7655 configuration mismatch

What options do you have once the meter is reset to 0? Is it possible to return it to the actual count?

Sorry, up to may knowledge there is no way to recover the lost meter readings.

[1mcfilhos]

Re: XEROX 7655 configuration mismatch

this problem is solved now a new one 022-352

[mercadoven]

Re: XEROX 7655 configuration mismatch

this problem is solved now a new one 022-352

That's some serious problem, reflects corrupted data or machine serial inconsistency on two or more PWB's (MCU, CCM, or IIT) when you replace PWB's, should be done one at a time to allow the machine to synchronize Serial stored on three PWB's, failure to do so (i.e. replacing two or more PWB at the same time), or depleted batteries on two PWB results in this code.

The only way to recover serial is through diagnostics ran from PWS and placing a call to Xerox, they will provide a code that allow serial synchronization on the PWB's, this procedure generates cost (around $300) and you will need to provide some documentation sent to Xerox(proof of purchase or proof of ownership among others).

I recommend that in case you're interested in synchronizing the serial, call an Xerox Authorized Service Provider.