Can a tech help? DC242 with EX260 - problem printing

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  • steveclv
    Technician
    • May 2014
    • 95
    #1

    Can a tech help? DC242 with EX260 - problem printing

    I have a DC242 and an EX260 Fiery - it was working OK until this afternoon.

    I sent an job to the Fiery through CWS and it went to the Fiery OK. It ripped OK and then went to the printer - I then got a Blue Screen with a Memory Parity Error and the DC242 showed an error with the Network Communication (I forget the exact code)

    I reset the cable between the Fiery and the DC242 and retested - same problem - ripped ok and then failed when it went to print

    I tried again with a different (smaller) print job - same issue.

    Using the Fiery Bar, I ran the Diagnostics and tested the I/F board and it came back with Video Diags Failed (System ID ffffff)

    Does anyone have any idea what to try next to fix it? I have rebooted and restarted both the Fiery and DC242 several times. The DC242 copies fine from the glass.

    I'd really appreciate any help anyone can offer.
    Tags: None
    • adriansto
      Service Manager

      Site Contributor
      VIP Subscriber
      1,000+ Posts
      • Nov 2007
      • 2369
      #2
      Re: Can a tech help? DC242 with EX260 - problem printing

      Reseat all boards and connectors in Fiery. Check again. If same error try to reload EXP Fiery software.

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        • steveclv
          Technician
          • May 2014
          • 95
          #3
          Re: Can a tech help? DC242 with EX260 - problem printing

          Thanks, I'll open the box up this morning and reseat everything - fingers crossed!

            Comment

            • alibear57
              Technician
              • May 2013
              • 14
              #4
              Re: Can a tech help? DC242 with EX260 - problem printing

              How did you get on with this problem? Fixed? How?

                Comment

                • steveclv
                  Technician
                  • May 2014
                  • 95
                  #5
                  Re: Can a tech help? DC242 with EX260 - problem printing

                  Yes, fixed.

                  I removed the board, cleaned the edge connectors, removed a ton of accumulated dust and dirt from the inside of the EX260 and restarted the box and it ran perfectly. I also found I had the same problem if I booted the EX260 with a USB stick inserted. So I can't say which one fixed it - but both are worth checking if you get a similar problem.

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