DC252 - bypass will not run SRA3 but will run....

[steveclv]

So my DocuColor will run A3 and A4 all day through the bypass tray - but EVERY sheet of SRA3 gets jammed inside with it just exiting the fuser. Regardless of paper weight (170, 220, 300), matte and glossy.

So I tried a couple of experiments

I trimmed a piece of 220gsm to be 13" wide and15" high and custom set the tray sizes and ran a job - printed perfectly.

I trimmed an SRA3 to A3 width but kept it at SRA3 length and custom set the tray size and it printed perfectly

I then loaded an SRA3 sheet, set the tray size to SRA3 SEF and it jammed.

I then tried to load an SRA3 sheet but set the size manually and it still jammed.

Anyone ever had something similar happen and any suggestions?

[InterfaceP]

Re: DC252 - bypass will not run SRA3 but will run....

Alternating the fuser has worked for me in the past. I get the same issue when printing #10 envelopes.