Xerox Workcentre 255 Stuck on Upgrade Screen!!!

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  • sina_vel
    Technician
    • Feb 2014
    • 33

    #1

    Xerox Workcentre 255 Stuck on Upgrade Screen!!!

    hello everyone
    i have problem with my 255 xerox i was in upgrade but upgrade not proceed then i turn off machine and turn on it again! but my screen stuck at upgrade!
    i reset nvm battery but no action
    removed ram s
    removed cables
    but still stuck

    help me plz
    1.jpg2.jpg
  • livewire
    Senior Tech

    500+ Posts
    • Sep 2011
    • 608

    #2
    Re: Xerox Workcentre 255 Stuck on Upgrade Screen!!!

    Upgrade via CWIS (web page) using .dlm file and pre-upgrade patch or Altboot using PWS?

    What is your SW version?

    Why you upgrade your software?

    UI change (looks like new)?
    Last edited by livewire; 11-01-2014, 08:59 PM. Reason: additional questions

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    • sina_vel
      Technician
      • Feb 2014
      • 33

      #3
      Re: Xerox Workcentre 255 Stuck on Upgrade Screen!!!

      Originally posted by livewire
      Upgrade via CWIS (web page) using .dlm file and pre-upgrade patch or Altboot using PWS?

      What is your SW version?

      Why you upgrade your software?

      UI change (looks like new)?
      I cant access the screen and print and http to upgrade again with dlm files or altboot
      Ui still hanged there!

      i cant remmember sw version but it think 13.50

      Comment

      • adriansto
        Service Manager

        Site Contributor
        VIP Subscriber
        1,000+ Posts
        • Nov 2007
        • 2383

        #4
        Re: Xerox Workcentre 255 Stuck on Upgrade Screen!!!

        First step you must do is to check 5 and 3.3 voltages on UI pwb and IPS pwb.
        For 5 volts supply is good to have 5,1 volts and 3,3 V must have at least 3,4 -3,5 volts. If you have 3,3 or less volts the you must check LVPS and distribution pwb connectors from SIP cage.
        May be you are lucky enough and the writing flashes processes was not started.

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