Xerox Phaser 7800DN error code? "389601 00"

[RandyW]

had someone call us with a Phaser 7800DN and they say it has "389601 00" in the display.

is that some sort of "firmware" related type code maybe like on some of the HPs that goes away?

We looked at the same machine back in June for a problem recognizing one of the color toners. Ended up having a generic/aftermarket toner.


thanks.

looking on the regular Xerox customer website. I think it may have said 389.601.00

that looks like the format for some of the messages

[Flash]

Re: Xerox Phaser 7800DN error code? "389601 00"

It is a color calibration error. Clean the MOB sensor and check the transfer belt cleaning unit.

[RandyW]

Re: Xerox Phaser 7800DN error code? "389601 00"

thanks.

MOB- Mark On Belt sensor? for the transfer belt.

the Xerox customer website mentions upgrade the printer firmware and then they have some file that can be downloaded there. Does that go in to the machine directly like say the HP firmware does? Sort of loads automatically with prompts etc...

Last time we looked at this printer it had maybe 11,000 pages on it.

[Flash]

Re: Xerox Phaser 7800DN error code? "389601 00"

You can try a firmware upgrade. The latest general release does not address that error but it is something you can try that does not cost anything. The installation instructions are contained in the release notes that come with the firmware. If that does not work clean or replace the MOB sensor.