WC 7775 - Offline/Error after NVM reset

[themountainecho]

Hi All,Had a machine with IBT Belt Home Error 042-326. Changed the TRO sensor and went to reset the NVM. Had a bit of a brain fart and for some reason reset NVM 744-326 (PG Group Selection I think) instead of NVM 741-105 and now, even though I've put the other NVM back to 1, I can't get the machine to communicate with my computer. Windows either says the machine is offline or in an error state. Machine isn't showing any error codes. Any ideas as to what the problem might be or how to troubleshoot it would be appreciated!Thanks,Ken

[Flash]

Re: WC 7775 - Offline/Error after NVM reset

Go into tools, network settings, then to Offline/Online screen and make sure online is selected.

[themountainecho]

Re: WC 7775 - Offline/Error after NVM reset

Go into tools, network settings, then to Offline/Online screen and make sure online is selected.

Thanks Flash. It's set to Online and looking at the Configuration Report all other settings look identical to the way it was when it was working. I think I've put the NVMs back to where they should be but still no luck.

[themountainecho]

Re: WC 7775 - Offline/Error after NVM reset

Ok, set automatic addressing to DHCP (as I had it running like that last year) and on reboot it now says 'Some Network Services including DHCP are not available. Notify your System Administrator.' I'm fully out of ideas except for restoring the NVM to when the machine was in a working state (dc361) or a full NVM initialization (dc301 and I'm not convinced that's a good idea). Any thoughts?

[adriansto]

Re: WC 7775 - Offline/Error after NVM reset

Go to restoring nvm.
If not work then reload the machine software using altboot ( not forced altboot)

[themountainecho]

Re: WC 7775 - Offline/Error after NVM reset

Go to restoring nvm.
If not work then reload the machine software using altboot ( not forced altboot)

Tried restoring NVM, no luck. Can you please explain how to resore through altboot? Thanks a lot!

[adriansto]

Re: WC 7775 - Offline/Error after NVM reset

Format FAT32 usb stick. Create a folder named altboot on that usb stick
Into altboot folder place the .dlm firmware file.
Power on the machine and put the usb stick into one machine usb ports - above RJ45 port.
Be patient and wait 20-25 minutes for the procedure to finnish.
DO NOT POWER OFF MACHINE OR REMOVE USB STICK ON THIS TIME !

[themountainecho]

Re: WC 7775 - Offline/Error after NVM reset

Format FAT32 usb stick. Create a folder named altboot on that usb stick
Into altboot folder place the .dlm firmware file.
Power on the machine and put the usb stick into one machine usb ports - above RJ45 port.
Be patient and wait 20-25 minutes for the procedure to finnish.
DO NOT POWER OFF MACHINE OR REMOVE USB STICK ON THIS TIME !

Thank you very much, will try this now

[adriansto]

Re: WC 7775 - Offline/Error after NVM reset

It's more safe to reload same version software firmware that is actually on the machine.

[themountainecho]

Re: WC 7775 - Offline/Error after NVM reset

It's more safe to reload same version software firmware that is actually on the machine.

The machine is currently on 061.090.222.33302, but I don't have a copy of that so am downloading 061.090.220.19700. Not sure why Xerox don't put the latest version on their site?

[adriansto]

Re: WC 7775 - Offline/Error after NVM reset

Yes it's a old version. Newer is xxx.90.224.xxxxx.
I think I have the 33302 version.
Send mail at stoadis@gmail.com

[themountainecho]

Re: WC 7775 - Offline/Error after NVM reset

Yes it's a old version. Newer is xxx.90.224.xxxxx.
I think I have the 33302 version.
Send mail at stoadis@gmail.com

Amazing, I've just emailed you

[mercadoven]

Re: WC 7775 - Offline/Error after NVM reset

hi

before reloading software, I would try to disable snmp protocol, you can find it in the computer printer properties under the port tab, ckeck port settings and uncheck snmp. If this does not work then reload software

RM

[themountainecho]

Re: WC 7775 - Offline/Error after NVM reset

hi

before reloading software, I would try to disable snmp protocol, you can find it in the computer printer properties under the port tab, ckeck port settings and uncheck snmp. If this does not work then reload software

RM

What an absolute lifesaver!! Thank you so much!