xerox 7775 yellow dispenser problems

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  • lion_heart
    Trusted Tech

    100+ Posts
    • Jun 2014
    • 174

    #1

    xerox 7775 yellow dispenser problems

    good day, been having this problem for a bit, was wondering if i can get any help. xerox 7775, the Y dispenser is always rolling and making a louder noise than any other dispenser. after about 60-80 color prints I am getting a there is a problem with xerographic system, with either error message 393.600 or 393.314 which i would have to clear with code 762-314. but after 60 prints or so it's back, and the yellow is not nearly as dominant or the color it should be. I have already replaced the low toner sensor, the y dispense motor, and the Y dispenser. I have swapped the crumb pwb with the K2 and M crumb pwb, and same issue. Oh and the yellow toner levels drop faster than the other toners, i have had to change my yellow toner 3 times, compared to not changing any of my other toners. and when i take the y toner out, it is still almost full. Any other suggestions? thank for responses in advance.
  • mickey singh
    Technician

    50+ Posts
    • May 2014
    • 93

    #2
    Re: xerox 7775 yellow dispenser problems

    Is the toner chute clogged? Is the dev tank rotating? Sounds like dev drive gears are gone?

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    • lion_heart
      Trusted Tech

      100+ Posts
      • Jun 2014
      • 174

      #3
      Re: xerox 7775 yellow dispenser problems

      Originally posted by mickey singh
      Is the toner chute clogged? Is the dev tank rotating? Sounds like dev drive gears are gone?
      i took a part the toner chute, i did the codes to rotate the dev gears, i can hear them moving, i am not sure if there is a way, but i would like to be able to run the diagnostics whiles i am able to actually see the different gears moving/ such as looking at the motor moving, being able to actually see if the toner is actually going to developer, being able to visually see if the toner dispenser is moving. if you have any suggestions what to do i will do it.

      I have gone into the dc330. did the start yellow dispenser motor, like i said it sounds louder than the other dispense motors when tested. any steps to troubleshoot would be greatly appreciated. thanks

      Comment

      • mickey singh
        Technician

        50+ Posts
        • May 2014
        • 93

        #4
        Re: xerox 7775 yellow dispenser problems

        Remove the front panel where the developer chutes are, open door, press interlock, run a yellow halftone and see if developer gears move!

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        • lion_heart
          Trusted Tech

          100+ Posts
          • Jun 2014
          • 174

          #5
          Re: xerox 7775 yellow dispenser problems

          Originally posted by mickey singh
          Remove the front panel where the developer chutes are, open door, press interlock, run a yellow halftone and see if developer gears move!
          i did those steps, the developer gears moved as the others did, and the yellow printed fine. like i said strangely only after about 50 prints the problem occurs

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          • lion_heart
            Trusted Tech

            100+ Posts
            • Jun 2014
            • 174

            #6
            Re: xerox 7775 yellow dispenser problems

            Originally posted by lion_heart
            i did those steps, the developer gears moved as the others did, and the yellow printed fine. like i said strangely only after about 50 prints the problem occurs

            just checking to see if there was any thoughts to this problem. thanks

            Comment

            • adriansto
              Service Manager

              Site Contributor
              VIP Subscriber
              1,000+ Posts
              • Nov 2007
              • 2387

              #7
              Re: xerox 7775 yellow dispenser problems

              Originally posted by lion_heart
              just checking to see if there was any thoughts to this problem. thanks
              Did you tried to reload machine software ?

              Comment

              • lion_heart
                Trusted Tech

                100+ Posts
                • Jun 2014
                • 174

                #8
                Re: xerox 7775 yellow dispenser problems

                Originally posted by adriansto
                Did you tried to reload machine software ?
                no, i did do a full reset that clears everything off the machine tho. will try a software reload

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