wc5755 with hvf finisher

[andyt2107]

This is driving me nuts the finisher ejector assy was jammed and had a message of output bin 1 out of service error 11-902 but not in manual. Replaced ejector assy but message still there so rang Xerox who said that was probably communication problem so have reflashed firmware but still doesn't work. Have swapped main pcb with another working one but still no joy have now replaced rear tamper assy but you guessed it still same running out of ideas anybody had this and fixed it before a strategic screwdriver is placed into the finisher.

[Evgeny]

Re: wc5755 with hvf finisher

Have you tried to check the sensors (Q11-310,311,319)? and front tamper motor?

[tech9]

Re: wc5755 with hvf finisher

Does the ejector move and white fingers go in and out when finisher initailises ?

[greenbean]

Re: wc5755 with hvf finisher

Make sure bin 1 motor is working. 11-902 fault.pdf

[andyt2107]

Re: wc5755 with hvf finisher

This is driving me nuts the finisher ejector assy was jammed and had a message of output bin 1 out of service error 11-902 but not in manual. Replaced ejector assy but message still there so rang Xerox who said that was probably communication problem so have reflashed firmware but still doesn't work. Have swapped main pcb with another working one but still no joy have now replaced rear tamper assy but you guessed it still same running out of ideas anybody had this and fixed it before a strategic screwdriver is placed into the finisher.

Thanks for the replies turned out to be staple unit in the end fixed at last but cost money.

[Enzo]

Re: wc5755 with hvf finisher

Hello friends. How have you solved the problem? I do not understand! To me the problem remains!

[andyt2107]

Re: wc5755 with hvf finisher

Hello friends. How have you solved the problem? I do not understand! To me the problem remains!

The problem turned out to be the staple unit not returning to the home position so we replaced the whole staple assy and module.

[Enzo]

Re: wc5755 with hvf finisher

The problem turned out to be the staple unit not returning to the home position so we replaced the whole staple assy and module.

perfect! I tried to remove the staple unit but it seems to have no problem!
when you turn on the machine it staple 5 times and then comes the error.

[Enzo]

Re: wc5755 with hvf finisher

Does the ejector move and white fingers go in and out when finisher initailises ?

Yes, my friend. The problem is just that! I still have not been able to solve.

[Exok]

Re: wc5755 with hvf finisher

If your stapler tries to staple 5 times every time you turn it on then your staples are not advancing properly. Remove the staple cartridge to inspect it and the staple head for jammed staples or a broken part. Try a new staple cartridge. Finally try replacing the staple head. There should always be staples advanced in the cartridge with 2 staples already bent into a U shape ready to go.

[Enzo]

Re: wc5755 with hvf finisher

Thanks friend for the answer but the problem remains! I think that it is not a problem of stapler! I think is something else concerning the finisher.

[Enzo]

Re: wc5755 with hvf finisher

I put in a new finisher (surely work) and it has pulled out off only 1 copy. soon after it reappeared the same error message!

[andyt2107]

Re: wc5755 with hvf finisher

I put in a new finisher (surely work) and it has pulled out off only 1 copy. soon after it reappeared the same error message!

Hi what are the error codes do you have access to the manual if it is a new finisher then I would expect it to work unless there is a problem with the mc itself.

[Enzo]

Re: wc5755 with hvf finisher

Hello friends. I have again a problem with a xerox 5645 and the finisher. it gives me error: "bin 1 out of service". I tried to change the finisher but also the new one of it gives the same error. practically as soon as I put in the new finisher, I make a copy, after the sheet goes out of the machine, it always get the error of "bin 1 out of service".
I have 2 5645 machines, both with different software versions. both machines do not work on the 2 finisher I have available. by chance, just after changing the finisher, do you have to do some special procedure? example upgrade machine, software, etc ... thanks

[tech9]

Re: wc5755 with hvf finisher

Hello friends. I have again a problem with a xerox 5645 and the finisher. it gives me error: "bin 1 out of service". I tried to change the finisher but also the new one of it gives the same error. practically as soon as I put in the new finisher, I make a copy, after the sheet goes out of the machine, it always get the error of "bin 1 out of service".
I have 2 5645 machines, both with different software versions. both machines do not work on the 2 finisher I have available. by chance, just after changing the finisher, do you have to do some special procedure? example upgrade machine, software, etc ... thanks

Replace the gearbox motor assembly.Well known problem on them.