wc5225 with 005-196 error

[axyun]

Going on call tomorrow unless i can call customer and resolve over phone. Looked in SM but wondering if this is usually something simple like a customer error in using doc feeder or loading tray. Sm mentions checking wires and voltages and dadf tray 1 or tray 2 sensor prob. Any advice is appreciated. Frank/ActionPhotocopy

[Corder]

Re: wc5225 with 005-196 error

Going on call tomorrow unless i can call customer and resolve over phone. Looked in SM but wondering if this is usually something simple like a customer error in using doc feeder or loading tray. Sm mentions checking wires and voltages and dadf tray 1 or tray 2 sensor prob. Any advice is appreciated. Frank/ActionPhotocopy

1. Dirt/dusted sensors (on the ADF original table, there's two of them).
2. Something is blocking the sensor while ADF is working (usually right of two on the top). For example, stack of A4 sheets loaded in the ADF and another stack not copying in the meaning time laying on the right side of table, blocking sensor that is to the right.

[axyun]

Re: wc5225 with 005-196 error

Thank you Corder. When I got there the machine was not showing an error code.Checked fault history in machine status but nothing there. Machine needed toner which i had with me. Strange thing is i put in new 106r001304 which is metered cartridge that this machine requires. When machine went into ready the supplies status showed only 1% though cartridge was new and full. Machine was running okay but afraid i may get a call about toner very soon.Frank

[Corder]

Re: wc5225 with 005-196 error

Checked fault history in machine status but nothing there

It's because this chainlink group records in jam log instead of error log

[axyun]

Re: wc5225 with 005-196 error

I see. Thank you.