Xerox Workcentre 5755 is going offline.

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  • AVS
    Technician
    • Jun 2014
    • 10
    #1

    Xerox Workcentre 5755 is going offline.

    Hi...

    I have Xerox Workcentre 5755. When powering on the machine the print jobs will execute and print is coming. But after some times idle state the printer is going offline. When I give print job, prints will not come. It needs quick restart to execute the print job. How can make the printer always online? Kindly help....
    Tags: None
    • Exok
      Senior Tech

      500+ Posts
      • Jun 2011
      • 750
      #2
      Re: Xerox Workcentre 5755 is going offline.

      You may have software corruption. I would first try reloading software via AltBoot. You can find the firmware for your machine at xerox.com

      Download the DLM file from xerox.com and unzip it.

      Take a blank USB memory stick (small one is better, 2G or 4G)

      Create a folder on the USB stick called "altboot"

      Place the DLM file (unzipped) in the altboot folder.

      Log on to the copier's web page (enter IP address into a browser of PC on the network) Log on as the "admin" password 1111 (default).

      locate the cloning option and create a clone file (leave all boxes checked). Save the clone file someplace you can find it later.

      Power off the copier.

      Insert the USB stick and power the machine on.

      After a few minutes, the software load process will start.

      It is very important not to power off or unplug the copier during software load. Doing so can damage the controller board.

      When the altboot is complete you will get a sheet that prints out indicating the software load was a success.

      You will have to log on to the copier as the admin to turn off DHCP and reprogram the IP address (unless you use DHCP normally)

      Log back on to the copire's web page, log on as the admin and upload the clone file.

      If the problem returns, your clone file may be corrupt. Try the Altboot again but do not use the clone, reprogram from scratch.

        Comment

        • Xeroxdude88
          Technician
          • Jul 2015
          • 23
          #3
          Re: Xerox Workcentre 5755 is going offline.

          Originally posted by Exok
          You may have software corruption. I would first try reloading software via AltBoot. You can find the firmware for your machine at xerox.com

          Download the DLM file from xerox.com and unzip it.

          Take a blank USB memory stick (small one is better, 2G or 4G)

          Create a folder on the USB stick called "altboot"

          Place the DLM file (unzipped) in the altboot folder.

          Log on to the copier's web page (enter IP address into a browser of PC on the network) Log on as the "admin" password 1111 (default).

          locate the cloning option and create a clone file (leave all boxes checked). Save the clone file someplace you can find it later.

          Power off the copier.

          Insert the USB stick and power the machine on.

          After a few minutes, the software load process will start.

          It is very important not to power off or unplug the copier during software load. Doing so can damage the controller board.

          When the altboot is complete you will get a sheet that prints out indicating the software load was a success.

          You will have to log on to the copier as the admin to turn off DHCP and reprogram the IP address (unless you use DHCP normally)

          Log back on to the copire's web page, log on as the admin and upload the clone file.

          If the problem returns, your clone file may be corrupt. Try the Altboot again but do not use the clone, reprogram from scratch.
          I would add the folder needs to be labeled "AltBoot" with the a and b in upper case. I think depending on software version if you don't have the capitals the machine will not recognize the folder. I've run in to the capital letters truly making a difference.
          Clarke is my name. Troubleshooting is my game. Field service for life!

            Comment

            • lakshu0507
              Junior Member
              • Apr 2015
              • 1
              #4
              Re: Xerox Workcentre 5755 is going offline.

              Use install via web driver ,it works

              Sent from my 2014818 using Tapatalk

                Comment

                • pearlpdy
                  Technician
                  • Jul 2008
                  • 44
                  #5
                  Re: Xerox Workcentre 5755 is going offline.

                  what's your operating system

                  windows 7,8,10 whatever

                  you go to control panel select printer device, and select your xerox workcentre 5755 printer icon, select it and click mouse right button open printer properties then tittle menu select the port and in dialog box select the whatever ip address use for wc 5755 select it and go to configure port then it show already SNMP enable now u disable, i mean remove the tick and close it.
                  finally printer doesn't goes printer offline. then print come frinedly


                  ok friend..

                  yours pearl

                    Comment

                    • josephlulu166
                      #6
                      Re: Xerox Workcentre 5755 is going offline.

                      Hi I have a problem with Xerox 245 show message toner control sensor failure pls help me guys

                      Sent from my EVA-L19 using Tapatalk

                        Comment

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