Xerox Docucolor 242 Error Code 116-349

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  • howsimple
    Technician
    • Jul 2015
    • 11
    #1

    [Error Code] Xerox Docucolor 242 Error Code 116-349

    Hi,
    I got an error code on my docucolor 242. After everything loads and ready to print, an error code comes up 116-349. It asked me to restart copier but error code keeps coming up. I did turn off my scan feature and turned back on because it was not working earlier. Wondering if this caused the problem.

    Please let me know how to get rid of error code 116-349.

    Thanks,
    KD
    Tags: error code 116-349
    • InterfaceP
      Trusted Tech

      250+ Posts
      • Jun 2013
      • 488
      #2
      Re: Xerox Docucolor 242 Error Code 116-349

      You have a memory issue.

      You may get lucky and have a HDD issue. Try powering off, pressing 4,energy saver and stop while powering on. This will repartition the HDD.

      If not pull out the the ESS and try re-seating all the RAM cards on it.

      Likely problems are:

      NVM RAM
      Sys Memory 1
      Sys Memory 2
      Page Memory 1
      Page Memory 2

        Comment

        • Corder
          Trusted Tech

          100+ Posts
          • Nov 2014
          • 105
          #3
          Re: Xerox Docucolor 242 Error Code 116-349

          Edoc for DC3535 points to spooler error so it recommends to try the spool initialization boot mode. It requires pressing the '6', the 'Stop' and the 'Power save' buttons simultaneously while powering the machine on.

            Comment

            • howsimple
              Technician
              • Jul 2015
              • 11
              #4
              Re: Xerox Docucolor 242 Error Code 116-349

              Thank you! THIS WORKED!
              My IP number for the machine is 192.168.2.240 When I visit this page, the documents I scan does not show under the DOC tab anymore after I enable the scan. After enabling again, it says in addition to the current selection, the revelvent port needs to be enabled when using scan service. I don't want to mess with the machine anymore since it is working now. Can you please tell me the procedure to get my network scanning to save in the folder so I can download. I forgot how to do this. It has been years.

              Thank you!
              Keith



              Originally posted by InterfaceP
              You have a memory issue.

              You may get lucky and have a HDD issue. Try powering off, pressing 4,energy saver and stop while powering on. This will repartition the HDD.

              If not pull out the the ESS and try re-seating all the RAM cards on it.

              Likely problems are:

              NVM RAM
              Sys Memory 1
              Sys Memory 2
              Page Memory 1
              Page Memory 2

                Comment

                • howsimple
                  Technician
                  • Jul 2015
                  • 11
                  #5
                  Re: Xerox Docucolor 242 Error Code 116-349

                  Thank you very much for your help! Wondering if you know how to get my network scan feature to work again. I unable it and now it is enable again but no longer scanning to folder for download.

                  Originally posted by Corder
                  Edoc for DC3535 points to spooler error so it recommends to try the spool initialization boot mode. It requires pressing the '6', the 'Stop' and the 'Power save' buttons simultaneously while powering the machine on.

                    Comment

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