2011-12-15 14.09.23.jpgHi,
We have a GR3770 and it has just developed a new problem. I had just replaced the master roll and removed an old master that was caught on the small rollers you can see when the top is up. After I lowered the top and made a new master the image shows a blank line running right through it. Sort of like what you would get if a small part of the print head was dead. You can see in the attached photo the blank area. I outlined it with the pen marks on one copy. I cleaned the thermal print head and also cleaned the scanner bar and I still get the blank 'line'. Any thoughts??
Thanks!
We have a GR3770 and it has just developed a new problem. I had just replaced the master roll and removed an old master that was caught on the small rollers you can see when the top is up. After I lowered the top and made a new master the image shows a blank line running right through it. Sort of like what you would get if a small part of the print head was dead. You can see in the attached photo the blank area. I outlined it with the pen marks on one copy. I cleaned the thermal print head and also cleaned the scanner bar and I still get the blank 'line'. Any thoughts??
Thanks!
Comment