Customer called with RZ990 with error P98-947

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  • axyun
    Service Manager

    Site Contributor
    1,000+ Posts
    • Aug 2007
    • 1323

    #1

    Customer called with RZ990 with error P98-947

    Customer has error P98-947 on RZ990. Have no experience on this but read that this code is related to loss of 24v and could be due to blown fuse in group A. Your help is very much appreciated. Frank/ActionPhotocopy
  • jermyth
    Riso dude

    250+ Posts
    • Mar 2011
    • 439

    #2
    Re: Customer called with RZ990 with error P98-947

    Yeap. That's about as close you can get without getting into the machine.
    Good luck.

    Comment

    • axyun
      Service Manager

      Site Contributor
      1,000+ Posts
      • Aug 2007
      • 1323

      #3
      Re: Customer called with RZ990 with error P98-947

      Thanks. Are you saying there is a good chance that it's the fuse? Is there something else I should be looking for that is common to this machine with that error code.? Frank

      Comment

      • jermyth
        Riso dude

        250+ Posts
        • Mar 2011
        • 439

        #4
        Re: Customer called with RZ990 with error P98-947

        Something is preventing the 24v, fuse is a first easy guess, but why did the fuse blow? You can't figure that out until you look at the machine and see what is or had happen. If it not the fuse, then did something else blow off the board or boards? I have not had this error in the RZ & EZ units I work on, so I don't have anything more direct for you.
        Good luck.

        Comment

        • axyun
          Service Manager

          Site Contributor
          1,000+ Posts
          • Aug 2007
          • 1323

          #5
          Re: Customer called with RZ990 with error P98-947

          Thanks Gregory. I will probably see machine Monday or Tuesday, depending on customer. Have a good weekend. Frank

          Comment

          • laitang
            Senior Tech

            500+ Posts
            • Nov 2012
            • 627

            #6
            Re: Customer called with RZ990 with error P98-947

            Fuse F101 used to prevent 24V-A, that power for:
            Elevator motor
            Thermal pressure motor
            Cutter motor
            Read pulse motor
            Print registration pulse motor
            Load pulse motor
            Write pulse motor
            Suction fan
            Master stocker solenoid
            Pressure solenoid
            Print drum lock solenoid
            Paper feed clutch

            If the fuse blow when replaced, you should check electrical equipment in above list
            Good luck!

            Comment

            • axyun
              Service Manager

              Site Contributor
              1,000+ Posts
              • Aug 2007
              • 1323

              #7
              Re: Customer called with RZ990 with error P98-947

              Thank you Laitang for the information

              Comment

              • axyun
                Service Manager

                Site Contributor
                1,000+ Posts
                • Aug 2007
                • 1323

                #8
                Re: Customer called with RZ990 with error P98-947

                6.3a fuse for 24v was blown. Replaced and machine gave a message about the standard tray. Noticed preening on Rear elevation plate (024-12207-109). Also flat ribbon cable looked like it took a beating. I believe it is (024-12607-107) .

                Put everything back together to see what would happen after putting rear elevation plate back together as best I could. Now I get T98-129 error. Any help is appreciated while I try to order these parts from someone. Any help is appreciated. Frank

                Comment

                • axyun
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Aug 2007
                  • 1323

                  #9
                  Re: Customer called with RZ990 with error P98-947

                  Can someone recommend a company to buy parts from for the rz990. Also does anyone know why i would now be getting the error T98-129 which states in manual " defective scanner gate array pcb(memory check error on the gate array).

                  I didn't get this until I reassembled the broken elevation plate R and reinstalled the two sensors on bracket in back of machine which are used for detection when tray is elevated and descending I guess. Frank

                  Comment

                  • Iowatech
                    Not a service manager

                    2,500+ Posts
                    • Dec 2009
                    • 3930

                    #10
                    Re: Customer called with RZ990 with error P98-947

                    Originally posted by axyun
                    Can someone recommend a company to buy parts from for the rz990. Also does anyone know why i would now be getting the error T98-129 which states in manual " defective scanner gate array pcb(memory check error on the gate array).

                    I didn't get this until I reassembled the broken elevation plate R and reinstalled the two sensors on bracket in back of machine which are used for detection when tray is elevated and descending I guess. Frank
                    For what it is worth, it would be best if you got the parts from Riso. The mothership here tried to get stuff from elsewhere briefly, and failed.
                    T9X errors can be mysterious. Sometimes they are caused by the need for updated PCBs or firmware. Other times they are produced by poor quality power supplied by the outlet the machine is plugged into. If you can, look into the later reason first, from what I've seen it is likelier.

                    Comment

                    • axyun
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Aug 2007
                      • 1323

                      #11
                      Re: Customer called with RZ990 with error P98-947

                      Thank you.

                      Comment

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