Customer called with RZ990 with error P98-947

[axyun]

Customer has error P98-947 on RZ990. Have no experience on this but read that this code is related to loss of 24v and could be due to blown fuse in group A. Your help is very much appreciated. Frank/ActionPhotocopy

[jermyth]

Re: Customer called with RZ990 with error P98-947

Yeap. That's about as close you can get without getting into the machine.
Good luck.

[axyun]

Re: Customer called with RZ990 with error P98-947

Thanks. Are you saying there is a good chance that it's the fuse? Is there something else I should be looking for that is common to this machine with that error code.? Frank

[jermyth]

Re: Customer called with RZ990 with error P98-947

Something is preventing the 24v, fuse is a first easy guess, but why did the fuse blow? You can't figure that out until you look at the machine and see what is or had happen. If it not the fuse, then did something else blow off the board or boards? I have not had this error in the RZ & EZ units I work on, so I don't have anything more direct for you.
Good luck.

[axyun]

Re: Customer called with RZ990 with error P98-947

Thanks Gregory. I will probably see machine Monday or Tuesday, depending on customer. Have a good weekend. Frank

[laitang]

Re: Customer called with RZ990 with error P98-947

Fuse F101 used to prevent 24V-A, that power for:
Elevator motor
Thermal pressure motor
Cutter motor
Read pulse motor
Print registration pulse motor
Load pulse motor
Write pulse motor
Suction fan
Master stocker solenoid
Pressure solenoid
Print drum lock solenoid
Paper feed clutch

If the fuse blow when replaced, you should check electrical equipment in above list
Good luck!

[axyun]

Re: Customer called with RZ990 with error P98-947

Thank you Laitang for the information

[axyun]

Re: Customer called with RZ990 with error P98-947

6.3a fuse for 24v was blown. Replaced and machine gave a message about the standard tray. Noticed preening on Rear elevation plate (024-12207-109). Also flat ribbon cable looked like it took a beating. I believe it is (024-12607-107) .

Put everything back together to see what would happen after putting rear elevation plate back together as best I could. Now I get T98-129 error. Any help is appreciated while I try to order these parts from someone. Any help is appreciated. Frank

[axyun]

Re: Customer called with RZ990 with error P98-947

Can someone recommend a company to buy parts from for the rz990. Also does anyone know why i would now be getting the error T98-129 which states in manual " defective scanner gate array pcb(memory check error on the gate array).

I didn't get this until I reassembled the broken elevation plate R and reinstalled the two sensors on bracket in back of machine which are used for detection when tray is elevated and descending I guess. Frank

[Iowatech]

Re: Customer called with RZ990 with error P98-947

Can someone recommend a company to buy parts from for the rz990. Also does anyone know why i would now be getting the error T98-129 which states in manual " defective scanner gate array pcb(memory check error on the gate array).

I didn't get this until I reassembled the broken elevation plate R and reinstalled the two sensors on bracket in back of machine which are used for detection when tray is elevated and descending I guess. Frank

For what it is worth, it would be best if you got the parts from Riso. The mothership here tried to get stuff from elsewhere briefly, and failed.
T9X errors can be mysterious. Sometimes they are caused by the need for updated PCBs or firmware. Other times they are produced by poor quality power supplied by the outlet the machine is plugged into. If you can, look into the later reason first, from what I've seen it is likelier.

[axyun]

Re: Customer called with RZ990 with error P98-947

Thank you.