How to scan to dfs smb share on server 2019

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  • eli
    Not a technician
    • Oct 2014
    • 40
    #1

    How to scan to dfs smb share on server 2019

    Hey Peolpe,
    Can anybody help? We have following Konica Minolta bizhub C224, Konica Minolta bizhub C454e, Konica Minolta MF335.
    Tags: bizhub, c454e, konica, mf335, minolta
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808
      #2
      Re: How to scan to dfs smb share on server 2019

      Originally posted by eli
      Hey Peolpe,
      Can anybody help? We have following Konica Minolta bizhub C224, Konica Minolta bizhub C454e, Konica Minolta MF335.
      do they allow SMB v2/3?

      have you installed proper firmware?

      what error are you getting?

        Comment

        • eli
          Not a technician
          • Oct 2014
          • 40
          #3
          Re: How to scan to dfs smb share on server 2019

          Originally posted by Phil B.
          do they allow SMB v2/3?

          have you installed proper firmware?

          what error are you getting?
          We are getting either server connection error (when using DFS share) or Logon error (when doing it to a regular share). It used to work with server 2016. Everything is configured correctly. Tried NTLMv1/v2/Kerberos or individually. Not sure about firmware, must be older. I can check and report back on firmware and smb v2/3 function. Machines are older. I'd really like to get at least the c454e and c224 working. MF335 can go without

          edit: forgot to add, i also made sure the time is correct and is syncing with domain controller which is important for kerberos/active directory authentication. the time was set incorrectly before when it was working with server 2016.
          Last edited by eli; 02-03-2020, 11:46 PM.

            Comment

            • eli
              Not a technician
              • Oct 2014
              • 40
              #4
              Re: How to scan to dfs smb share on server 2019

              C224:
              ROM Version

              MFP Card Version A1610Y0-F000-GB2-K5(00)
              MFP Controller BOOT Program A2X00Y0-1E00-G00-01(00)
              MFP Controller Linux Base Linux-2.6.26.8-rt16
              MFP Controller Kernel Program A2X00Y0-1C00-GC1-63
              MFP Controller SubSet A1610Y0-1F00-GA0-K1(00)
              MFP Controller A1610Y0-0100-GB2-K5(00)
              Operation Panel Message Data A5C10Y0-8100-GP1-K3
              Fax Board Controller1 A22M0Y0-4000-G00-10(00)
              Fax Board Controller2
              Fax Board Controller3
              Fax Board Controller4
              Scanner A2XK0Y0-0023-G00-07
              Printer A1610Y0-0050-G10-32
              ADF A3CF0Y0-0024-G00-12
              Finisher A2YV0Y0-0070-G00-01
              RU
              ZU
              Panel CPU A1610Y0-8900-G61-00
              DSC1
              DSC2
              Loadable Device Driver1
              Loadable Device Driver2
              SD
              Voice Data
              Movie Data
              Dictionary Data
              OCR Library
              Panel Sound Data
              MFP Controller Thread Image Parameter
              MFP Controller PIC Image Parameter
              MFP Controller System A1610Y0-1000-GB2-K5(00)
              MFP Controller Print Controller A1610Y0-3000-GH1-44
              MFP Controller Print Controller Font A1610Y0-3F00-G01-40
              MFP Controller Print Controller Demo Page A2XK0Y0-3E00-G00-81
              MFP Controller MIO A2XK0Y0-5000-G00-P1(00)
              MFP Controller PIC A2XK0Y0-8200-G00-11


              has smbv2 setting but on the server menu.

              c454e:
              ROM Version

              MFP Card Version A5C10Y0-F000-G00-K5(DB)
              MFP Controller BOOT Program A5C10Y0-1E00-G00-04(00)
              MFP Controller Linux Base Linux-2.6.26.8-rt16
              MFP Controller Kernel Program A5C10Y0-1C00-G00-74
              MFP Controller SubSet A5C10Y0-1F00-G00-M0(00)
              MFP Controller A5C10Y0-0100-G00-K5(00)
              Operation Panel Message Data A5C10Y0-8100-G00-K3
              Fax Board Controller1 A22M0Y0-4000-G00-10(00)
              Fax Board Controller2
              Fax Board Controller3
              Fax Board Controller4
              Engine Parameter A5C00Y0-0054-G00-00
              Engine BOOT A5C00Y0-0055-G00-00
              Scanner A5C10Y0-0023-G00-31
              Printer A5C00Y0-0050-G00-30
              ADF A3CE0Y0-0024-G00-10
              Finisher A3EP0Y0-0071-G00-18
              RU
              ZU
              Panel CPU A55V0Y0-8900-G60-00
              DSC1
              DSC2
              Loadable Device Driver1 A5C10Y0-A521-G00-01
              Loadable Device Driver2
              SD A3ER0Y0-0071-G00-08
              Voice Data
              Movie Data A5C10Y0-C000-G00-30
              Dictionary Data A5C10Y0-B100-G00-00
              OCR Library
              Panel Sound Data A5C10Y0-C200-G00-00
              MFP Controller Thread Image Parameter A5C10Y0-8B00-G00-01
              MFP Controller PIC Image Parameter A5C10Y0-8A00-G00-01
              MFP Controller System A5C10Y0-1000-G00-K5(00)
              MFP Controller Print Controller A5C10Y0-3000-GH1-44
              MFP Controller Print Controller Font A5C10Y0-3F00-G01-40
              MFP Controller Print Controller Demo Page A5C10Y0-3E00-G00-81
              MFP Controller MIO A5C10Y0-5000-G00-M4(00)
              MFP Controller PIC A5C10Y0-8200-GC3-B1

                Comment

                • slimslob
                  Retired

                  Site Contributor
                  25,000+ Posts
                  • May 2013
                  • 35067
                  #5
                  Re: How to scan to dfs smb share on server 2019

                  Originally posted by eli
                  C224:
                  ROM Version

                  MFP Card Version A1610Y0-F000-GB2-K5(00)
                  MFP Controller BOOT Program A2X00Y0-1E00-G00-01(00)
                  MFP Controller Linux Base Linux-2.6.26.8-rt16
                  MFP Controller Kernel Program A2X00Y0-1C00-GC1-63
                  MFP Controller SubSet A1610Y0-1F00-GA0-K1(00)
                  MFP Controller A1610Y0-0100-GB2-K5(00)
                  Operation Panel Message Data A5C10Y0-8100-GP1-K3
                  Fax Board Controller1 A22M0Y0-4000-G00-10(00)
                  Fax Board Controller2
                  Fax Board Controller3
                  Fax Board Controller4
                  Scanner A2XK0Y0-0023-G00-07
                  Printer A1610Y0-0050-G10-32
                  ADF A3CF0Y0-0024-G00-12
                  Finisher A2YV0Y0-0070-G00-01
                  RU
                  ZU
                  Panel CPU A1610Y0-8900-G61-00
                  DSC1
                  DSC2
                  Loadable Device Driver1
                  Loadable Device Driver2
                  SD
                  Voice Data
                  Movie Data
                  Dictionary Data
                  OCR Library
                  Panel Sound Data
                  MFP Controller Thread Image Parameter
                  MFP Controller PIC Image Parameter
                  MFP Controller System A1610Y0-1000-GB2-K5(00)
                  MFP Controller Print Controller A1610Y0-3000-GH1-44
                  MFP Controller Print Controller Font A1610Y0-3F00-G01-40
                  MFP Controller Print Controller Demo Page A2XK0Y0-3E00-G00-81
                  MFP Controller MIO A2XK0Y0-5000-G00-P1(00)
                  MFP Controller PIC A2XK0Y0-8200-G00-11


                  has smbv2 setting but on the server menu.

                  c454e:
                  ROM Version

                  MFP Card Version A5C10Y0-F000-G00-K5(DB)
                  MFP Controller BOOT Program A5C10Y0-1E00-G00-04(00)
                  MFP Controller Linux Base Linux-2.6.26.8-rt16
                  MFP Controller Kernel Program A5C10Y0-1C00-G00-74
                  MFP Controller SubSet A5C10Y0-1F00-G00-M0(00)
                  MFP Controller A5C10Y0-0100-G00-K5(00)
                  Operation Panel Message Data A5C10Y0-8100-G00-K3
                  Fax Board Controller1 A22M0Y0-4000-G00-10(00)
                  Fax Board Controller2
                  Fax Board Controller3
                  Fax Board Controller4
                  Engine Parameter A5C00Y0-0054-G00-00
                  Engine BOOT A5C00Y0-0055-G00-00
                  Scanner A5C10Y0-0023-G00-31
                  Printer A5C00Y0-0050-G00-30
                  ADF A3CE0Y0-0024-G00-10
                  Finisher A3EP0Y0-0071-G00-18
                  RU
                  ZU
                  Panel CPU A55V0Y0-8900-G60-00
                  DSC1
                  DSC2
                  Loadable Device Driver1 A5C10Y0-A521-G00-01
                  Loadable Device Driver2
                  SD A3ER0Y0-0071-G00-08
                  Voice Data
                  Movie Data A5C10Y0-C000-G00-30
                  Dictionary Data A5C10Y0-B100-G00-00
                  OCR Library
                  Panel Sound Data A5C10Y0-C200-G00-00
                  MFP Controller Thread Image Parameter A5C10Y0-8B00-G00-01
                  MFP Controller PIC Image Parameter A5C10Y0-8A00-G00-01
                  MFP Controller System A5C10Y0-1000-G00-K5(00)
                  MFP Controller Print Controller A5C10Y0-3000-GH1-44
                  MFP Controller Print Controller Font A5C10Y0-3F00-G01-40
                  MFP Controller Print Controller Demo Page A5C10Y0-3E00-G00-81
                  MFP Controller MIO A5C10Y0-5000-G00-M4(00)
                  MFP Controller PIC A5C10Y0-8200-GC3-B1
                  All nice and pretty but none of that relates to firmware versions. What we need to see is SC 5990-005 Diagnostic Report printout.

                  Originally posted by eli
                  We are getting either server connection error (when using DFS share) or Logon error (when doing it to a regular share). It used to work with server 2016. Everything is configured correctly. Tried NTLMv1/v2/Kerberos or individually. Not sure about firmware, must be older. I can check and report back on firmware and smb v2/3 function. Machines are older. I'd really like to get at least the c454e and c224 working. MF335 can go without

                  edit: forgot to add, i also made sure the time is correct and is syncing with domain controller which is important for kerberos/active directory authentication. the time was set incorrectly before when it was working with server 2016.
                  I saw something recently that Server 2016 authentication might fail unless you are using LDAP/NT.

                    Comment

                    • eli
                      Not a technician
                      • Oct 2014
                      • 40
                      #6
                      Re: How to scan to dfs smb share on server 2019

                      Originally posted by slimslob
                      All nice and pretty but none of that relates to firmware versions. What we need to see is SC 5990-005 Diagnostic Report printout.



                      I saw something recently that Server 2016 authentication might fail unless you are using LDAP/NT.
                      Sorry for asking a dumb question but how do i print that report?

                      What do you mean by LDAP/NT? It actaully worked on server 2016 but fails on server 2019.

                        Comment

                        • eli
                          Not a technician
                          • Oct 2014
                          • 40
                          #7
                          Re: How to scan to dfs smb share on server 2019

                          It looks like i have to update firmware to support smb v2. Where can i download the firmware update if i'm not a technician? I have 5 machines to update. c554, c454, 363, c224, mf3335

                            Comment

                            • tsbservice
                              Field tech

                              Site Contributor
                              5,000+ Posts
                              • May 2007
                              • 7635
                              #8
                              Re: How to scan to dfs smb share on server 2019

                              Originally posted by eli
                              It looks like i have to update firmware to support smb v2. Where can i download the firmware update if i'm not a technician? I have 5 machines to update. c554, c454, 363, c224, mf3335
                              Sorry no SMBv2 FW support for above mentioned models. Time to upgrade print fleet or use other scan options.
                              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                Comment

                                • eli
                                  Not a technician
                                  • Oct 2014
                                  • 40
                                  #9
                                  Re: How to scan to dfs smb share on server 2019

                                  Originally posted by tsbservice
                                  Sorry no SMBv2 FW support for above mentioned models. Time to upgrade print fleet or use other scan options.
                                  Are you sure? Konica minolta support said that firmware update will fix but I need to have a technician do it.

                                    Comment

                                    • eli
                                      Not a technician
                                      • Oct 2014
                                      • 40
                                      #10
                                      Re: How to scan to dfs smb share on server 2019

                                      Is ftp a good alternative to smb scanning?

                                        Comment

                                        • slimslob
                                          Retired

                                          Site Contributor
                                          25,000+ Posts
                                          • May 2013
                                          • 35067
                                          #11
                                          Re: How to scan to dfs smb share on server 2019

                                          Originally posted by eli
                                          Is ftp a good alternative to smb scanning?
                                          That depends on how the customer's IT feels about ftp.

                                            Comment

                                            • eli
                                              Not a technician
                                              • Oct 2014
                                              • 40
                                              #12
                                              Re: How to scan to dfs smb share on server 2019

                                              Originally posted by slimslob
                                              That depends on how the customer's IT feels about ftp.
                                              its for me, and i'm okay with it. I do have an issue with file permissions while using IIS FTP server.

                                              We have many users and they often change passwords. Programming each user with their pass into the address book is not an option. I set up a one master account that also has permissions to scan to each user's folder. Is that a good solution? What do you guys suggest?

                                                Comment

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