Brother MFC-8710 Scan issue, Also fax issue....

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  • Doug James
    Senior Tech

    Site Contributor
    500+ Posts
    • Jan 2012
    • 935

    #1

    [Misc] Brother MFC-8710 Scan issue, Also fax issue....

    The customer used to scan to a file off his Brother copier. He would hit scan and then select file... Now for some reason when he hits Scan a message comes up that says "Web Service" Also strangely enough his Fax is feeding the pages through faster.... I am wondering if a Firmware Update occurred... They are connected through the internet via wireless.... Any help would be very appreciated, Thanks so much !!!
  • theengel
    Service Manager

    1,000+ Posts
    • Nov 2011
    • 1784

    #2
    Re: Brother MFC-8710 Scan issue, Also fax issue....

    Sounds like something changed with the SMTP servers or settings. You'll have to change those to get it working properly.

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