General Brother question.

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  • deputydogg
    Trusted Tech

    100+ Posts
    • Nov 2015
    • 172
    #1

    General Brother question.

    We sell a few Brother machines and most of them seem to have fuser issues prematurely as compared to machines 3+ years old.
    Does anyone else have same issues ?
    Has brother acknowledged a problem ?
    I used to be a fan of Brother equipment but not anymore, other than the 4100e fax.
    Any thoughts ?
    Thanks,
    Dave
    Tags: brother, equipment, fan, issues
    • tsbservice
      Field tech

      Site Contributor
      5,000+ Posts
      • May 2007
      • 7910
      #2
      Re: General Brother question.

      What toner they are using? Counterfeit toners ruin fusers quite fast.
      On some models we had problematic fusers even with OEM toner, but Brother replaced them per claims. Overall support and high end products are very good IMHO. Easy to repair and maintain, drivers and Firmware also are available even for enduser.
      A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
      Blessed are they who can laugh at themselves, for they shall never cease to be amused.

        Comment

        • Phil B.
          Field Supervisor

          10,000+ Posts
          • Jul 2016
          • 22798
          #3
          Re: General Brother question.

          when you login to the brother service portal, on the right you will see the newer model with fuser issues and the SU # order any in warranty fusers using the SU # and you should have no problem getting free fuser replacement.

          have done hundreds of claims easy peazey compared to Samsux!

            Comment

            • deputydogg
              Trusted Tech

              100+ Posts
              • Nov 2015
              • 172
              #4
              Re: General Brother question.

              Originally posted by Phil B.
              when you login to the brother service portal, on the right you will see the newer model with fuser issues and the SU # order any in warranty fusers using the SU # and you should have no problem getting free fuser replacement.

              have done hundreds of claims easy peazey compared to Samsux!
              We are not an "authorized" Brother dealer so I don't have access to that. We usually buy our machines from Carolina Wholesale or United for resale.
              Dealing with Brother's warranty # is a pain in the A$$ !!!

                Comment

                • Phil B.
                  Field Supervisor

                  10,000+ Posts
                  • Jul 2016
                  • 22798
                  #5
                  Re: General Brother question.

                  Originally posted by deputydogg
                  We are not an "authorized" Brother dealer.
                  Dealing with Brother's warranty # is a pain in the A$$ !!!
                  well that 'splains that Lucy...

                  NO you as a NON WARRANTY service place CANNOT do warranty work .. plain and simple..

                  you should apply for a dealer service center.. easy .. no floor stock required and that will bring in OTHER Brother business due to the fact they will give out your name when customers call in and will be on their website.
                  Hell if you are an INDY you can apply as long as there aren't a lot in your area.

                  PM me for more info.

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