HL-L9310CDW

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  • deputydogg
    Trusted Tech

    100+ Posts
    • Nov 2015
    • 172
    #1

    HL-L9310CDW

    We have a customer that has a HL-L9310CDW with optional LT340CL paper tray. When using this tray it jams quite often with "jam tray 2 & no paper feed tray 2" messages. the paper on feeds about 1" when it jams. It never jams out of tray 1. I called brother, which was pleasant, and they said the accessories had no warranty and I don't see anything on brothers web site about it. They have only had it about 9 months. I have not taken it apart or anything yet because I thought it had a warranty. Any suggestions if I'm gonna have to repair it myself ?
    Thanks,
    Dave
    Tags: hl-l9310cdw, jams, paper, tray, warranty
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808
      #2
      Re: HL-L9310CDW

      Originally posted by deputydogg
      We have a customer that has a HL-L9310CDW with optional LT340CL paper tray. When using this tray it jams quite often with "jam tray 2 & no paper feed tray 2" messages. the paper on feeds about 1" when it jams. It never jams out of tray 1. I called brother, which was pleasant, and they said the accessories had no warranty and I don't see anything on brothers web site about it. They have only had it about 9 months. I have not taken it apart or anything yet because I thought it had a warranty. Any suggestions if I'm gonna have to repair it myself ?
      Thanks,
      Dave
      1) make sure the tray Size - Weight - Type is set properly
      2) find out the jam code (not message)
      3) clean the pick/sep rollers
      4) how many page printer from that tray

      do you have the SM? no? message me

        Comment

        • deputydogg
          Trusted Tech

          100+ Posts
          • Nov 2015
          • 172
          #3
          Re: HL-L9310CDW

          Originally posted by Phil B.
          1) make sure the tray Size - Weight - Type is set properly
          2) find out the jam code (not message)
          3) clean the pick/sep rollers
          4) how many page printer from that tray

          do you have the SM? no? message me
          Size and weight are correct, 20lb/letter. Cleaned rollers. I dont remember the page count, the total on the machine is 18k.
          Thanks

            Comment

            • Phil B.
              Field Supervisor

              10,000+ Posts
              • Jul 2016
              • 22808
              #4
              Re: HL-L9310CDW

              Originally posted by deputydogg
              Size and weight are correct, 20lb/letter. Cleaned rollers. I dont remember the page count, the total on the machine is 18k.
              Thanks
              Ok.. option tray has backside where you can look and see paper feed area.. watch it.. does paper rise for a while and drop? I believe on left side of cassette there are white gears.. the moon shaped gear is slipping..
              That is true.. not much warranty on those trays

              Sent from my SM-G960U using Tapatalk

                Comment

                • deputydogg
                  Trusted Tech

                  100+ Posts
                  • Nov 2015
                  • 172
                  #5
                  Re: HL-L9310CDW

                  Originally posted by Phil B.
                  Ok.. option tray has backside where you can look and see paper feed area.. watch it.. does paper rise for a while and drop? I believe on left side of cassette there are white gears.. the moon shaped gear is slipping..
                  That is true.. not much warranty on those trays

                  Sent from my SM-G960U using Tapatalk
                  The backside of the tray is solid on this one and I can't see the feed rollers.

                    Comment

                    • Phil B.
                      Field Supervisor

                      10,000+ Posts
                      • Jul 2016
                      • 22808
                      #6
                      Re: HL-L9310CDW

                      Originally posted by deputydogg
                      The backside of the tray is solid on this one and I can't see the feed rollers.
                      ok..............................

                      what about the tray?

                      do you have the manuals?


                      Phil B. " The Dentist "

                        Comment

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