Brother 2820 error

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  • kmguy31
    Technician
    • Aug 2008
    • 11

    #1

    Brother 2820 error

    screen reads "unable to print, refer to users guide" checked the guide, says power off/on. tried. let sit for a few hours. tried again. same thing. machine has only been in the field for a 3 weeks. any ideas?
  • raym
    Technician

    50+ Posts
    • Apr 2005
    • 62

    #2
    you can try doing a reset by entering "menu/set" & "*2864" all within 2 secs. you should see "maintenance" on screen. if not, try entering code again. once in maint. mode, enter "91". should say "parameter init." enter "99" to exit. if there is a true problem, you should see some sort of code pop up.

    hth,
    ray

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    • kmguy31
      Technician
      • Aug 2008
      • 11

      #3
      thanks, tried that. no help. kicks me back out to the same screen reading "unable to print"

      Comment

      • jtymabel
        Trusted Tech

        Site Contributor
        100+ Posts
        • Aug 2008
        • 164

        #4
        menu, * , 2,8,6,4 and then 82.. should give you error code log or list. then let us know...

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        • jtymabel
          Trusted Tech

          Site Contributor
          100+ Posts
          • Aug 2008
          • 164

          #5
          also check the back door to make sure the paper flag is not broken.

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          • E Winter

            #6
            or try service function 01 for full factory reset

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