Canon IR2200 Scanning Problem

[Guest]

I have an IR2200 networked copier, it is printing and faxing fine from multiple PCs. However, when I try to scan, the ScanGear tool will not find the device, either by discovery or by directly entering the IP address.

Originally, I couldn't get it to communicate at all with the PC so we called a local service company and was told that the "print board" was bad. I did not believe there was a hardware problem and kept working at the network settings in the copier and finally got it to print and fax. I do put the machine into Online Scanning mode when I load the tool, but it just won't find the device.

Anything else I could try? Is this possibly the hardware issue that the service tech mentioned?

[KenB]

Silly question... you're not using COLOR Network ScanGear, are you? it won't connect.

Also, the machine does not need to be online for Network ScanGear to find it - only to use it.

[D_L_P]

Since you can print I don't think there's a hardware/Firmware issue. Don't put it in Online mode when trying to discover it with Scangear tool, it won't show as available.
Also, it has to be on the same sub-net to see it.

When you worked at the network settings what did you change? Can you print and post your user data list? Additional Functions-> Report Settings-> Network-> User Data List.

[JCL324]

Thanks KenB, I've downloaded NWSG_v2.21 from the ir2200 download page. It doesn't say color so I assume it is not. The only other downloads are older versions.

[JCL324]

Since you can print I don't think there's a hardware/Firmware issue. Don't put it in Online mode when trying to discover it with Scangear tool, it won't show as available.
Also, it has to be on the same sub-net to see it.

When you worked at the network settings what did you change? Can you print and post your user data list? Additional Functions-> Report Settings-> Network-> User Data List.

I tried discovering when in offline mode and still no go. I've attached the user data list. Hopefully some experienced eyes can see a setting that I missed :-)

[KenB]

Methinks I found your problem.

Page 2 of the config pages you posted shows "Enable Dedicated Port" is set to off.

That's got to be turned on for TWAIN scanning.

I don't remember exactly where the switch is, but you'll find it in the network settings somewhere.

[JCL324]

KenbB ,just wanted to say thanks so much for the help! Enabling the dedicated port did the trick. Software installed OK and scanning works great.

Thanks again.

[KenB]

You're quite welcome!

Glad it worked out for you!