Hey all, I'm stumped and need some assistance! 
Event Log: EventLog.pdf
I've gone through a ton of forums and found similar issues, but haven't found anything like this one:
When printing, it's throwing the jam 13.06.00, then immediately throwing 13.98.00 afterwards. There is no paper in the paper path, because it stops pulling paper even though the job is not finished. It pushes the last paper so that the leading edge is two inches out of the exit section, so that you have to pull it out of the fuser.
When testing, we found that it works like a dream from tray 2. That's why you may see 150 pages between a jam. Otherwise you will see that we are receiving this jam anywhere from 2 pages to about 30 pages coming from tray 3.
So far we have replaced the fuser and the paper feed belts (not the entire assembly).
Any advice or guidance would be greatly appreciated!
Event Log: EventLog.pdf
I've gone through a ton of forums and found similar issues, but haven't found anything like this one:
When printing, it's throwing the jam 13.06.00, then immediately throwing 13.98.00 afterwards. There is no paper in the paper path, because it stops pulling paper even though the job is not finished. It pushes the last paper so that the leading edge is two inches out of the exit section, so that you have to pull it out of the fuser.
When testing, we found that it works like a dream from tray 2. That's why you may see 150 pages between a jam. Otherwise you will see that we are receiving this jam anywhere from 2 pages to about 30 pages coming from tray 3.
So far we have replaced the fuser and the paper feed belts (not the entire assembly).
Any advice or guidance would be greatly appreciated!
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