HP 600 M601 on a larghe invoice run, it prints a second set after the first

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  • tonerjockey
    Senior Tech

    500+ Posts
    • Apr 2014
    • 567

    #1

    HP 600 M601 on a larghe invoice run, it prints a second set after the first

    the printers setting is to one page. the computer is also at 1 page. when i print a test or a word doc multi page i get one set. when i use the customers invoice program to do a small set of say 5, i get one set. when they initiate a full run of 1700 invoices, it never stops and it starts a second set after the first was printed. they are on at least one server. does anyone know if this could be the formatter, or the server issue?? they tested it from another copier in sets of 500 and it was ok. any ideas would be appreciated. thank you, Jim
  • theengel
    Service Manager

    1,000+ Posts
    • Nov 2011
    • 1784

    #2
    Re: HP 600 M601 on a larghe invoice run, it prints a second set after the first

    Do you mean it prints the same invoice over and over again?

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    • Printerdude
      Trusted Tech

      100+ Posts
      • May 2015
      • 119

      #3
      Re: HP 600 M601 on a larghe invoice run, it prints a second set after the first

      When tested to another copier, did you meant a M600 series printer? Could be a print driver issue.

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      • dc313zd
        Technician
        • Feb 2016
        • 26

        #4
        Re: HP 600 M601 on a larghe invoice run, it prints a second set after the first

        I just had this problem. Client was printing payroll checks from a web based program. If she printed a long run from Word, no problems. Updated the firmware, resolved.

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        • tonerjockey
          Senior Tech

          500+ Posts
          • Apr 2014
          • 567

          #5
          Re: HP 600 M601 on a larghe invoice run, it prints a second set after the first

          sorry, i forgot where this thread was. they made a run of the 1700 invoices. it never stopped printing. i found that after it ran them all, it started a second run. if i run anything else it was one print. they had it run on another printer and it was fine. they have a large server and IT people. i have not heard back from them. thanks for the ideas.

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          • tonerjockey
            Senior Tech

            500+ Posts
            • Apr 2014
            • 567

            #6
            Re: HP 600 M601 on a larghe invoice run, it prints a second set after the first

            Originally posted by dc313zd
            I just had this problem. Client was printing payroll checks from a web based program. If she printed a long run from Word, no problems. Updated the firmware, resolved.
            thanks for the additional info. i dont know if they were using a "web based program", but i will check. seemes to me, i did a firmware update on it 6 months age? have a nice day.

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