4540

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  • stobby2
    Trusted Tech

    100+ Posts
    • Oct 2013
    • 137
    #1

    [Misc] 4540

    Hi Guys

    I have a customer with an HP CM4540 printer which keeps going into sleep mode and will not wake up when they go to print. I have trawled the internet and looked at the usual solutions including fitting a new hard drive and also new formatter/network board which have been done all to no avail. Every time l go to the Customer machine works fine. I suspect this may be a problem with their computer system although IT people say no. Fed up with arguing about it so hopefully some-one can help. Is there a way of turning off the sleep mode on these machines?. If l can do that it will solve the problem all round. I have read on some sites that it is NOT possible so thought best place to go is this forum as if anybody knows you guys would.
    As always appreciate your help
    UK Rog
    Tags: None
    • fixthecopier
      ALIEN OVERLORD

      2,500+ Posts
      • Apr 2008
      • 4714
      #2
      Re: 4540

      I had an hp 4700 that would not wake. It was the network. I could duplicate the issue on site, so I took it to shop and showed customer how it would wake up on my network. Did you reload the drivers?
      The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

        Comment

        • stobby2
          Trusted Tech

          100+ Posts
          • Oct 2013
          • 137
          #3
          Re: 4540

          Originally posted by fixthecopier
          I had an hp 4700 that would not wake. It was the network. I could duplicate the issue on site, so I took it to shop and showed customer how it would wake up on my network. Did you reload the drivers?
          No, havn't reloaded the drivers. They have their own IT people. I will talk to them tomorrow and see if they can try that. Appreciate your help

            Comment

            • Wild Bill
              Senior Tech

              500+ Posts
              • Jul 2005
              • 774
              #4
              Re: 4540

              Disable = Enable Sleep/Auto Off Timer

              Should have the option under general/energy settings/Sleep Timer Settings

              I also would make sure the firmware was up to date.
              Izzy

                Comment

                • NeoMatrix
                  Senior Tech.

                  2,500+ Posts
                  • Nov 2010
                  • 3514
                  #5
                  Re: 4540

                  Ethernet or WIFI connection to the Printer.... ?

                  Check Windows :
                  Control panel | Device manager | Network Adapter | Properties | Power management tab| "Allow computer to turn off this device to save power"
                  is NOT checked or enabled.

                  HTH
                  Inauguration to the "AI cancel-culture" fraternity 1997...
                  •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

                    Comment

                    • stobby2
                      Trusted Tech

                      100+ Posts
                      • Oct 2013
                      • 137
                      #6
                      Re: 4540

                      Originally posted by Wild Bill
                      Disable = Enable Sleep/Auto Off Timer

                      Should have the option under general/energy settings/Sleep Timer Settings

                      I also would make sure the firmware was up to date.
                      That's great. Many thanks for that. Got to go this morning and will try. Updated the firmware last time so that is fine
                      Thanks again

                        Comment

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