HP Phaser 6700 keeps restarting / rebooting. Tried everything

[patterson70]

Customer told me her 6700 just started restarting on its own and I can't get it to reset.

Tried doing what is suggested here in other posts: leaving it unplugged for 15 minutes, plugging into another outlet on the other side of the house, it's plugged into the wall, no surge protector.

Machine is 10 years old maybe and she does not want to pay a lot to have Xerox come out for a software install. Is there anything I can do? Can't do a firmware upgrade since it won't boot up all the way before it restarts.

[BaconSteve]

[patterson70]

Re: HP Phaser 6700 keeps restarting / rebooting. Tried everything

Thanks for this. Not sure how to go about this process, can I find this program on the Xerox website? Oh and thanks for the reminder that I mis-typed the brand name!

[BaconSteve]

[patterson70]

Re: HP Phaser 6700 keeps restarting / rebooting. Tried everything

Last question: For the USB stick, can there be other files on it or should it have only one file called ALTBOOT?

[BaconSteve]

[aAandy]

Re: HP Phaser 6700 keeps restarting / rebooting. Tried everything

Customer told me her 6700 just started restarting on its own and I can't get it to reset.

Tried doing what is suggested here in other posts: leaving it unplugged for 15 minutes, plugging into another outlet on the other side of the house, it's plugged into the wall, no surge protector.

Machine is 10 years old maybe and she does not want to pay a lot to have Xerox come out for a software install. Is there anything I can do? Can't do a firmware upgrade since it won't boot up all the way before it restarts.

silly question, but have you tried running the machine up unplugged from the network? i've seen a weird network fault cause a machine to keep rebooting.