scan to SMB not possible AFAIK

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  • rrrohan
    Service Manager

    Site Contributor
    1,000+ Posts
    • Sep 2011
    • 1977
    #1

    [Error Code] scan to SMB not possible AFAIK

    HP E77822dn

    Had a customer who bought a HP E77822dn

    no server just workgroup environment.

    Setup shared folders but copier would always report specified folder doesn't exist.
    Had to use IP address as no local DNS

    Do a packet capture on the port and discovered even with IP address its still trying to resolve to a DNS server and when it cant the job is set to Scheduled.

    In the end just installed a FTP server on each PC and scanned with that instead and that worked fine
    Tags: address, dns, ftp scan, server, smb
    • canucktfi
      Junior Member
      • Nov 2008
      • 9
      #2
      Re: scan to SMB not possible AFAIK

      Originally posted by rrrohan
      HP E77822dn

      Had a customer who bought a HP E77822dn

      no server just workgroup environment.

      Setup shared folders but copier would always report specified folder doesn't exist.
      Had to use IP address as no local DNS

      Do a packet capture on the port and discovered even with IP address its still trying to resolve to a DNS server and when it cant the job is set to Scheduled.

      In the end just installed a FTP server on each PC and scanned with that instead and that worked fine


      Be aware on newer HP firmware, the full path must be entered and domain/user has to be used for scan to network to operate properly.

      This was on a pagewide firmware update but should be the same for other newer FS3/FS4 firmware requirements. From the firmware readme

      IMPORTANT! EXISTING SCAN TO NETWORK PROFILE SETTINGS MAY REQUIRE REVISION AFTER APPLYING THIS FIRMWARE UPDATE IN ORDER TO PROVIDE INCREASED NETWORK SECURITY, SUPPORT FOR SMB V2/V3 NETWORK PROTOCOLS HAS BEEN ENABLED BEGINNING WITH FIRMWARE VERSION 001.1829A (see below) FOR THE PRODUCTS LISTED ABOVE. WITH THE ENABLEMENT OF SMB V2/V3, USERS ARE NOW REQUIRED TO ADHERE TO NETWORKING STANDARDS FOR SPECIFICATION OF NETWORK PATHS AND USER AUTHENTICATION. PLEASE ENSURE THAT FULLY QUALIFIED DOMAIN NAMES ARE USED FOR NETWORK PATHS, AND THAT DOMAIN IS INCLUDED IN CONJUNCTION WITH USERNAME FOR AUTHENTICATION SETTINGS WHEN UPDATING EXISTING SCAN TO NETWORK FOLDER PROFILES OR CREATING NEW SCAN TO NETWORK FOLDER PROFILES.

      EXAMPLES: Network Location Using Fully Qualified Domain Name: \\machinename.domain.yourcorpname.net\scantonetwor kfoldername\
      Username including Domain NameOMAIN\username

        Comment

        • aficio63
          Technician
          • Jun 2014
          • 36
          #3
          Re: scan to SMB not possible AFAIK

          Interesting...I have the identical model with the same scan to network folder issue. No matter how the path is set up, will not authenticate with the same message.
          I have a L3 support ticket open with HP...still working on it.

            Comment

            • rrrohan
              Service Manager

              Site Contributor
              1,000+ Posts
              • Sep 2011
              • 1977
              #4
              Re: scan to SMB not possible AFAIK

              Originally posted by aficio63
              Interesting...I have the identical model with the same scan to network folder issue. No matter how the path is set up, will not authenticate with the same message.
              I have a L3 support ticket open with HP...still working on it.
              Rolling back firmware to 4.8.0.1 resolved it as a temp option. It removes Expert Copy mode though. HP Australia is apparently escalating the issue to the Firmware Dev team

                Comment

                • rrrohan
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Sep 2011
                  • 1977
                  #5
                  Re: scan to SMB not possible AFAIK

                  Originally posted by canucktfi


                  EXAMPLES: Network Location Using Fully Qualified Domain Name: \\machinename.domain.yourcorpname.net\scantonetwor kfoldername\
                  Username including Domain NameOMAIN\username
                  what if they arent on a Domain?

                    Comment

                    • aficio63
                      Technician
                      • Jun 2014
                      • 36
                      #6
                      Re: scan to SMB not possible AFAIK

                      Tried to set up through laptop direct to copier, no go.

                        Comment

                        • rrrohan
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Sep 2011
                          • 1977
                          #7
                          Re: scan to SMB not possible AFAIK

                          Originally posted by aficio63
                          Tried to set up through laptop direct to copier, no go.
                          Yeah once you load the older firmware it will work

                            Comment

                            • apump
                              Trusted Tech

                              100+ Posts
                              • Mar 2009
                              • 160
                              #8
                              Re: scan to SMB not possible AFAIK

                              how did you get the older firmware? from HP?

                                Comment

                                • rrrohan
                                  Service Manager

                                  Site Contributor
                                  1,000+ Posts
                                  • Sep 2011
                                  • 1977
                                  #9
                                  Re: scan to SMB not possible AFAIK

                                  via HP support but then i realised I could of done it via HP SDS Action center.

                                  If you make a donation to the forum I can give you a download link

                                    Comment

                                    • rrrohan
                                      Service Manager

                                      Site Contributor
                                      1,000+ Posts
                                      • Sep 2011
                                      • 1977
                                      #10
                                      Re: scan to SMB not possible AFAIK

                                      HP advised us that 4.10 has resolved this issue

                                        Comment

                                        • aficio63
                                          Technician
                                          • Jun 2014
                                          • 36
                                          #11
                                          Re: scan to SMB not possible AFAIK

                                          It did. 4.10 resolved issue

                                            Comment

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