HP 5000/No Display

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  • cucuklotz
    Senior Tech

    Site Contributor
    500+ Posts
    • Mar 2007
    • 611
    #1

    HP 5000/No Display

    HI,
    Customer called Fri Afternoon,Im going Monday .Said water leaked on machine rear side.Cust said machine worked for 2 days before Display went out. Im taking call because anything at this point helps.Any ideas on what may be cause of problem? Any help would be appreciated.
    Thanks, ANDY
    Tags: 5000 or no, display, hp 5000, power supply, purchase, reputation
    • fixthecopier
      ALIEN OVERLORD

      2,500+ Posts
      • Apr 2008
      • 4714
      #2
      Rear of machine could be formatter or power supply. Probably would have worked if hey would have let it dry. My guess would be formatter. May want to look up price for a refurbed one.
      The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

        Comment

        • OMD-227
          #3
          Be carefull with any machine that has had past water damage. It may work for you now, but 6 months from now, other weird, unrelated errors sometimes pop up. Anything with water damage should be an insurance job/machine write-off. Perfect opportunity for a new sale!! Past experience with me is that anything water damaged should be treated very carefully as future reliability & your reputation rely on it if you have guaranteed that it will be ok after this particular repair. If you can fix it, go for it..... I'd just let the client know that nothing hardware-wise in the machine is guaranteed after any water damage. Remember... it may take a few months for any rust/corrosion to show on other parts.

            Comment

            • cucuklotz
              Senior Tech

              Site Contributor
              500+ Posts
              • Mar 2007
              • 611
              #4
              Hp 5000/ water damage

              HI,
              Thanks for replys. Ill be careful and follow your suggestions. I did leave out one detail which is important.Customer said although no display,the machine does cycle when turned on,however they cant print.
              Thanks, ANDY

                Comment

                • prntrfxr
                  Service Manager

                  1,000+ Posts
                  • Apr 2008
                  • 1627
                  #5
                  HP 5000/No Display

                  If printer powers up, then power supply is good.

                  I agree with fixthecopier, because:
                  Formatter formats the image to be printed and communicates to the PC. Anytime you have a blank display, still have power to motors and fans it is either bad display or bad formatter. Therefore, it should be the formatter that is bad.

                  I also agree with wazza, it will cause you problems later. I have experienced problems with water damage before, and you'll have nothing but problems later. When I worked for a field service company we had clients affected by flood damage in Mississippi. I also had a client in Atlanta that put a hanging plant over the printer in her office. She went on vacation, had someone water her plant, but neglected to instruct them to move the plant before watering. Maybe you can upgrade them to a 5100 or 5200.
                  Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

                    Comment

                    • cucuklotz
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Mar 2007
                      • 611
                      #6
                      HP 5000?Water Damage

                      HI,
                      Thanks for fast reply,I will talk to customer before I do call to let him know wise course would be to purchase new printer.
                      Thanks, Andy

                        Comment

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