HP Color Laserjet 5500dn PCL XL error

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  • RichGK0215
    Technician
    • Jun 2008
    • 17
    #1

    HP Color Laserjet 5500dn PCL XL error

    I keep getting this same error. PCL XL error - MissingData. HP Color Laserjet 5500dn. Can anyone help with how to fix this. When I send a print job, it will not print anything except this error message on the first page. Thanks in advance
    Tags: 5500dn, cases, color, connections, error, error message, forgot, hp 5500dn, hp color laserjet, laserjet, pcl, pcl xl error, revert
    • prntrfxr
      Service Manager

      1,000+ Posts
      • Apr 2008
      • 1622
      #2
      HP Color Laserjet 5500dn

      Corruption is occuring between the pc and the printer. there have been some issues with PCL6 drivers. Try removing (completely) the existing driver, reboot the pc and then install PCL5 print driver from HP. It can sometimes be connection between the printer and the pc. Check cable connections. Try a different network card, connection, or port. In rare cases its the formatter, but I'd check the other stuff first.

      Hope this helps you
      Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

        Comment

        • RichGK0215
          Technician
          • Jun 2008
          • 17
          #3
          How would I go about removing the existing driver? I found the PCL 5 print driver on HP website and know how to download that. I just want to make sure I completely remove the PCL 6.

            Comment

            • prntrfxr
              Service Manager

              1,000+ Posts
              • Apr 2008
              • 1622
              #4
              HP Color Laserjet 5500dn PCL XL error

              For XP Click Start > Control Panel

              Open Printers and Faxes.
              1. On the File menu, click Server Properties, and then click the Drivers tab.
              2. In the Installed printer drivers list, click the driver you want to remove, click Remove, and then click Yes to confirm.
              I had an issue once with an Epson driver conflicting with an HP driver. Sometimes you have to eliminate other drivers.
              Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

                Comment

                • Rob Sandberg
                  Trusted Tech

                  250+ Posts
                  • Jul 2008
                  • 275
                  #5
                  You do not need to deleted the old driver until you know the new one works.

                  When the new pcl 5e driver is verified as working then go to printers and faxes right click on the driver to be deleted and click deleted.

                  Works every time.

                  Rob S

                    Comment

                    • prntrfxr
                      Service Manager

                      1,000+ Posts
                      • Apr 2008
                      • 1622
                      #6
                      HP Color Laserjet 5500dn PCL XL error

                      I've had issues with drivers conflicting with each other and pc's confusing drivers. If he has a corrupted driver and is trying to reload it will revert to the old files. He'll have the same problem as before. Better to be safe than sorry and most drivers are available online, so they can be reloaded. Its an extra step, but worth it in my book.
                      Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

                        Comment

                        • Rob Sandberg
                          Trusted Tech

                          250+ Posts
                          • Jul 2008
                          • 275
                          #7
                          The step I forgot to add is to down load the driver from HP.com first.
                          The should insure against a corupt driver.


                          Rob S

                            Comment

                            • china
                              #8
                              HP Clj5500 series,this error maybe means PCL Language is broken on this machine. I have this service manual.

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