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Currently have two of these models at a customer and they both have had to have multiple fusing units installed for the belt getting damaged.
One machine has the issue more than the other. This more problematic machine we’ve installed the fusing drive unit. 2 weeks later the fuser was damaged again. Just now we installed the DC Controller board to see if we could rectify the problem.
Has anyone else encountered this issue/ know the fix? Thanks in advance.
could they be running inkjet paper or thick but not defining it?
are the fusers installed correctly and screwed in tight?
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