pagewide pro 577 traveling blank stripes

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  • tmw
    Trusted Tech

    100+ Posts
    • Dec 2013
    • 222

    pagewide pro 577 traveling blank stripes

    I've searched the service manual and what I could find online but haven't really come across what matches this yet. It may not even be worth messing with, so that can be the first thing you can tell me if you think. Had to look at one that occasionally would make a blank stripe about an 1 1/4 inch wide. Do it for usually 3 pages and go back to normal. Sometimes would change positions on the page or be completely blank for a page. It does it at unpredictable intervals. There's no efficient way to take anything apart enough to just to peer inside, but I ruled out a blockage because I would expect it to happen on every single page in the exact same spot. Also I would expect extra smears & jams if there was something in there. It's a cleanly delineated blank stripe when it happens. I ruled out the driver because it happens on copies too. Single and duplex. The HP website wouldn't let me flash the firmware because it was already up to date. Maybe it's the maintenance cartridge, but I can't see any reason why. I reseated the ribbon cables and connections which seemed like it maybe helped, but it came back later at random. I would be interested in your opinions. Past experience tells me it's probably not worth it, but if this sounds familiar & could be solved with an available part that not too invasive, it would be interesting to know. Thank you for your consideration.
  • Murv
    Sr. Escalations Analyst

    100+ Posts
    • Mar 2021
    • 180

    #2
    Re: pagewide pro 577 traveling blank stripes

    Originally posted by tmw
    I've searched the service manual and what I could find online but haven't really come across what matches this yet. It may not even be worth messing with, so that can be the first thing you can tell me if you think.
    If it's going to take a major part then, no, not worth the time. That said, sounds like your ink system is sucking air or the print bar isn't capping properly when you shut down. I assume you've run three consecutive cleaning cycles, done an ordered shutdown, then let it sit overnight?

    MRS

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    • tmw
      Trusted Tech

      100+ Posts
      • Dec 2013
      • 222

      #3
      Re: pagewide pro 577 traveling blank stripes

      Yes, that's been done multiple times. I think they're giving up on this since I told them it would be a major deal to fix after the stuff I've done already.

      Comment

      • mincabenj
        Junior Member
        • Jul 2021
        • 5

        #4
        Re: pagewide pro 577 traveling blank stripes

        Originally posted by Selinwine
        Hi! Did you solve your problem? I have a ceremony next week and I'm scared that I will not be able to repair it.
        If you have had this problem for a while, it's better to take it for repair. Rather than trying to fix it by yourself, please leave it in the hands of a specialist who will tell you exactly what the problem is.
        Anyway, where do you have your photoshoots? Do you find locations by yourself, or this do the people who want to take photos? I'm struggling right now with this because everyone is tired of the same locations. I've found some film locations but anyway want to know others opinions. If you have some, let me know, please.

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