Hello all,
I have an HP E60055 that I recently replaced a formatter on. Once I install the new formatter and uploaded the correct firmware, the model number, serial number, and page count got wiped out. I went in and manually input the serial number and page count, it then changed the model number and is now operating as an M607, 608, 609 (cannot remember which one as I am not onsite). I have a new formatter board to install but I wanted to ask if anyone has experienced this issue before and how they resolved it. Any and all help is appreciated.
I have an HP E60055 that I recently replaced a formatter on. Once I install the new formatter and uploaded the correct firmware, the model number, serial number, and page count got wiped out. I went in and manually input the serial number and page count, it then changed the model number and is now operating as an M607, 608, 609 (cannot remember which one as I am not onsite). I have a new formatter board to install but I wanted to ask if anyone has experienced this issue before and how they resolved it. Any and all help is appreciated.