Pagewide Pro MFP 772z shifted prints

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  • stevewm
    Junior Member
    • Aug 2018
    • 5

    #1

    Pagewide Pro MFP 772z shifted prints

    I have a PageWide Pro MFP 772z that is shifting all print outs up on the page by approx. 1/2".

    I've ruled out a software or driver issue as all pages printed, including copies, faxes, and every page from the control panel are affected. The printer is equipped with 3 trays, printouts from all trays are affected. It persists regardless of paper size settings.

    I discovered running a "Paper Margin Calibration" from the Troubleshooting menu fixes it for exactly 1 page, then the problem comes right back.

    Also tried a factory reset, no change.

    Any ideas?
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22798

    #2
    Re: Pagewide Pro MFP 772z shifted prints

    Originally posted by stevewm
    I have a PageWide Pro MFP 772z that is shifting all print outs up on the page by approx. 1/2".

    I've ruled out a software or driver issue as all pages printed, including copies, faxes, and every page from the control panel are affected. The printer is equipped with 3 trays, printouts from all trays are affected. It persists regardless of paper size settings.

    I discovered running a "Paper Margin Calibration" from the Troubleshooting menu fixes it for exactly 1 page, then the problem comes right back.

    Also tried a factory reset, no change.

    Any ideas?
    Registration sensor/clutch?

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