hp pro mfp m130fw No display, after removing jam paper thru adf

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  • wingit
    Technician

    Site Contributor
    50+ Posts
    • Feb 2011
    • 84

    hp pro mfp m130fw No display, after removing jam paper thru adf

    Hi,
    New customer called today, for this HP Pro MFP M130FW (TOY)
    Control panel not lighting up after client removed jam in auto document feeder, then
    She noticed the operation panel was completely blank, I removed the left side panel and
    reseated the ribbon, and even left the printer off for 30 minutes and with unit off
    pressed the on/off button.(to ensure no residual voltage on caps) LPT only has panel
    but no formatter available. HP will not warrantee due to just over 38 days over. They
    called their I.T. guy, and he remoted in and said call a printer person, I noticed a usb
    cable next to the printer, so I am assuming that's how they are connecting to the hp.
    Any idea's ? Besides telling them to upgrade. All OEM supplies.

    Thankyou in advance. Godspeed.
    Give a man a fish he eats for a day,Teach a man to fish he eats for a Life time.
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