Laserjet Enterprise Flow MFP M631 49.38.07 Error Code

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • Squiggy
    Technician
    • Jan 2020
    • 39

    #1

    Laserjet Enterprise Flow MFP M631 49.38.07 Error Code

    We have a Laserjet Enterprise Flow MFP M631 with a 49.38.07 error code. We have done a cold reset and reflashed firmware to latest through the pre-boot menu.
    This is all while disconnected from network. It errors out later in the boot sequence.
    It won't come out or error state, anyone have any ideas ?
  • aficio63
    Technician
    • Jun 2014
    • 36

    #2
    Re: Laserjet Enterprise Flow MFP M631 49.38.07 Error Code

    Originally posted by Squiggy
    We have a Laserjet Enterprise Flow MFP M631 with a 49.38.07 error code. We have done a cold reset and reflashed firmware to latest through the pre-boot menu.
    This is all while disconnected from network. It errors out later in the boot sequence.
    It won't come out or error state, anyone have any ideas ?
    Had the same error. Replaced hard drive, loaded latest firmware in download mode. Fixed problem.

    Comment

    • Squiggy
      Technician
      • Jan 2020
      • 39

      #3
      Re: Laserjet Enterprise Flow MFP M631 49.38.07 Error Code

      Thanks a lot!
      I'll give that a try.

      Comment

      • RMC8112
        Technician
        • Nov 2019
        • 38

        #4
        Re: Laserjet Enterprise Flow MFP M631 49.38.07 Error Code

        Check the hard drive. If its a Toshiba, then replace it with a Seagate (L41606-011).

        Comment

        Working...