HP E62665 not receiving faxes

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  • MHeon71
    Trusted Tech

    Site Contributor
    VIP Subscriber
    250+ Posts
    • Oct 2008
    • 485

    HP E62665 not receiving faxes

    I just installed the 700 series fax kit and there seems to be limited fax settings to play with.

    I do get the handshake and then it drops off. I probably have a 5 to 10% success rate on receiving faxes.

    I unplug the fax line and call the fax number and it will just continue to ring, nothing picks up. I do not seem to have a problem with sending faxes as they all say successful. I have slowed down the transmission rate.

    They are on Comcast lines and the previous Sharp worked fine. I have loaded the latest and greatest firmware bundle of 5.06.

    Any help would be appreciated.
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22808

    #2
    Re: HP E62665 not receiving faxes

    Originally posted by MHeon71
    I just installed the 700 series fax kit and there seems to be limited fax settings to play with.

    I do get the handshake and then it drops off. I probably have a 5 to 10% success rate on receiving faxes.

    I unplug the fax line and call the fax number and it will just continue to ring, nothing picks up. I do not seem to have a problem with sending faxes as they all say successful. I have slowed down the transmission rate.

    They are on Comcast lines and the previous Sharp worked fine. I have loaded the latest and greatest firmware bundle of 5.06.

    Any help would be appreciated.
    what TYPE of line do they have a true analog or digital?

    slowing down the baud rate might not be enough look in service manual for other settings.

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    • MHeon71
      Trusted Tech

      Site Contributor
      VIP Subscriber
      250+ Posts
      • Oct 2008
      • 485

      #3
      Re: HP E62665 not receiving faxes

      Comcast is a digital line. The machine and fax manual does not offer much help. I looked for ECM while I was there, but I did not think I saw it. I have to go back and check again.

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