HP M477fnw black copies, prints are ok. Appears exposure light not coming on.

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  • thurmmy
    Trusted Tech

    Site Contributor
    100+ Posts
    • Aug 2016
    • 102

    #1

    HP M477fnw black copies, prints are ok. Appears exposure light not coming on.

    My customer just reported this to me. Any ideas?
  • tmw
    Trusted Tech

    100+ Posts
    • Dec 2013
    • 245

    #2
    Re: HP M477fnw black copies, prints are ok. Appears exposure light not coming on.

    Sounds like you may need to replace adf/scanner assy. Unfortunately individual parts aren't available.

    Comment

    • thurmmy
      Trusted Tech

      Site Contributor
      100+ Posts
      • Aug 2016
      • 102

      #3
      Re: HP M477fnw black copies, prints are ok. Appears exposure light not coming on.

      Originally posted by tmw
      Sounds like you may need to replace adf/scanner assy. Unfortunately, individual parts aren't available.
      Thanks. I stopped by there the other day and it worked ok for me. She showed me samples, looked like typical no charge symptom, but the machine's reports all printed ok. Gremlins!!

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