i have problem with my t795 hp plotter. sometimes while its printing after cutting the paper . cutter wont disengage and i have 86:01 error. so i manually disengage the cutter and restart printer. i went to diagnostic mode and each time i test scan axis its fail (picture attached) but cutter test it shows me that cutter test passed ok. i cleaned cutter and encoder strip. my plotter is brand new and every thing is hp original.
any suggestion?. there is no technician around here . so anyone who can help me i would be appreciated
any suggestion?. there is no technician around here . so anyone who can help me i would be appreciated