HP p2015n 3 leds

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  • Andyrsv
    Technician

    50+ Posts
    • Jun 2008
    • 59
    #1

    HP p2015n 3 leds

    I went to help a collegue out today with two HP p2015n printers. One had the top 3 leds lit(not flashing) and the other had the top two lit. I checked the service and user manuals but these sequences are not shown. I tried a cold reset but that didnt work. I suspect the formatters to be at fault but was going to try a firmware upgrade first only I cant find any firmware for them on the HP website. Any ideas?
    Tags: formatters, p2015n
    • JustManuals
      Field Supervisor

      5,000+ Posts
      • Jan 2006
      • 9838
      #2
      Have you performed a formatter test? If you have the service manual then the procedure will be on it. The formatter test will tell you if thats the problem or not.

      HtH
      Paul@justmanuals.com

        Comment

        • Andyrsv
          Technician

          50+ Posts
          • Jun 2008
          • 59
          #3
          No , it was a late call and Im returning tomorrow so will give that a try .Thanks

            Comment

            • Andyrsv
              Technician

              50+ Posts
              • Jun 2008
              • 59
              #4
              I performed an engine test and they both printed out , so two formatters now on order.
              thanks

                Comment

                • Andyrsv
                  Technician

                  50+ Posts
                  • Jun 2008
                  • 59
                  #5
                  fixed with new formatters. Thanks

                    Comment

                    • CanonHPTech
                      Trusted Tech

                      100+ Posts
                      • Apr 2007
                      • 235
                      #6
                      This series has problematic Formatters... have heard several customer complain that they are programmed to die after about a year so not under warranty. Can't remember when these came out, but if you have one still under warranty, you should try to ask your dealer to swap it. Once the formatter dies, you cannot even get the machine to a point to upgrade firmware. Thats if you can find firmware, since HP's hidden it. Cold reset is useless. Formatter replacement outweights price of printer unless you have a good refurb company with good prices.
                      The glass maybe half full, but less is more...
                      Printer + Fax + Copier = Jack Of Many Trades,
                      but Master Of None
                      Color Copier = Not A Color Printer
                      InkJet MFP = Not A Fax Machine
                      B/W Copier = Not A Press
                      Finisher = Deal Closer (salesman, not accessory)
                      Copier Tech = Admin's Stress Ball (Scapegoat)

                        Comment

                        • Paper_path
                          Technician

                          50+ Posts
                          • Jul 2009
                          • 55
                          #7
                          hp

                          We have had a ton of issues with these printers. The formatters were completely faulty and will fail eventually. There was a firmware update that HP released to authorized dealers only, but it was to correct an issue of the network version of the boards only - and it only worked on a select range of serial numbers- (it still didn't fix it completely.) HP has had so many issues with it that they have discontinued the model and will only send formatters to machines still under warranty. As of May, the vendor has ceased manufacturing these board, so any boards you can get from 3rd parties will still be problematic eventually.

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