Hello there, guys and gals!
I've got a customer call in because his DJ5500 was giving him an error related to the "Cartridge Cleaning" (which is the closest english translation I could get for the error - the machine is "speaking" our native tongue). On further talks, the customer told me that they had never exchanged the print heads (nor the cleaning units) and that they only use refilled ink.
I almost feel dumb for asking this, but could it be related?
Also, could a simple cleaning do the trick, or should I be prepared to charge the customer for a complete set of printheads and cleaning sets?
I've got a customer call in because his DJ5500 was giving him an error related to the "Cartridge Cleaning" (which is the closest english translation I could get for the error - the machine is "speaking" our native tongue). On further talks, the customer told me that they had never exchanged the print heads (nor the cleaning units) and that they only use refilled ink.
I almost feel dumb for asking this, but could it be related?

Also, could a simple cleaning do the trick, or should I be prepared to charge the customer for a complete set of printheads and cleaning sets?
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