Customer drops off said machine for jamming problems at the exit. Found no trouble there, but the magenta is not showing at all (copies or prints). I have the service manual, but it's not much help with isolating the trouble. I found no obstruction of the laser, the cartridge doesn't have any obvious electrodes bent or missing, and the ETB assembly looks okay. Any help on where to start is greatly appreciated.
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"You can't trust your eyes, if your mind is out of focus" --
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Need help with a CM1015MFP
remove the laser scanner and swab the mirrors. especially if the magenta is on the bottom.Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!". -
Thanks prntrfxr, I'll give that a try, and post the results."You can't trust your eyes, if your mind is out of focus" --Comment
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