hp 4730 mfp

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  • nick_schmidt
    Technician
    • Jun 2009
    • 31
    #1

    hp 4730 mfp

    error code 30.125 - scan failure ?????
    need a little help with this one please
    any idea's or theories???

    thanks very much
    Tags: 4730, connections, failure, mfp
    • JustManuals
      Field Supervisor

      5,000+ Posts
      • Jan 2006
      • 9838
      #2
      This Parts & Service manual can now be purchased for $11.77 and downloaded immediately after payment
      from The Internet's largest collection of manuals


      Paul@justmanuals.com

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        • fixthecopier
          ALIEN OVERLORD

          2,500+ Posts
          • Apr 2008
          • 4713
          #3
          Check the scanner lock, is it still un locked? Copy processor EIO card could be bad. Reseat the DIMM.
          The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

            Comment

            • nick_schmidt
              Technician
              • Jun 2009
              • 31
              #4
              it is unlocked. connections are good
              i will check that
              thanks very much, i will post a reply when ive tried that
              thanks very much

                Comment

                • GC-SCO
                  Technician
                  • Apr 2008
                  • 26
                  #5
                  Update the firmware, which you can download from HP.COM. If you have no joy change the formatter board. Cures most faults on most Hp machines. If the machine is less than a year old It is under warranty aswell

                    Comment

                    • prntrfxr
                      Service Manager

                      1,000+ Posts
                      • Apr 2008
                      • 1622
                      #6
                      hp 4730 mfp

                      not sure about the 4730 but HP has issues with flatbed scanners on all their mfp's. Try reseating scanner cable. Other than that replace entire flatbed scanner. please post a reply with what fixes it.
                      Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

                        Comment

                        • JustManuals
                          Field Supervisor

                          5,000+ Posts
                          • Jan 2006
                          • 9838
                          #7
                          From the service manual:

                          30.1.25 = A general error has
                          occurred in the scanner or ADF. This
                          error is most likely a memory corruption.

                          Paul@justmanuals.com

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