designjet 500 X error

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  • jeff33
    Technician

    50+ Posts
    • Aug 2009
    • 61
    #1

    designjet 500 X error

    This plotter wont come up to ready she said it just has a X on the screen. I think she fried the Emod. What do you think? Thanks Jeff
    Tags: 500, designjet, error, pulled
    • suckis
      Trusted Tech
      100+ Posts
      • Dec 2006
      • 165
      #2
      Originally posted by jeff33
      This plotter wont come up to ready she said it just has a X on the screen. I think she fried the Emod. What do you think? Thanks Jeff
      You mean you did not see the plotter yourself?
      ! RTFM !
      My site: http://www.e-club.gr/

        Comment

        • fixthecopier
          ALIEN OVERLORD

          2,500+ Posts
          • Apr 2008
          • 4713
          #3
          I have not heard of such. Maybe the screen is broke and the "X" is a crack. Never trust the customer.
          The greatest enemy of knowledge isn't ignorance, it is the illusion of knowledge. Stephen Hawking

            Comment

            • jeff33
              Technician

              50+ Posts
              • Aug 2009
              • 61
              #4
              No I haven't been to the call, but she said it happened after she updated the firmware.

                Comment

                • ExOceMan
                  Technician
                  • Sep 2009
                  • 63
                  #5
                  She could have fried the board, but the firmware update process as I know it wouldn't start until the entire firmware was received by the printer then it is written. If they pulled the plug while it was updating that could cause major issues. Go on-site and see what they messed up. You get X's when the ink is out.

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