hp p2015dn

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  • Dustin(WOP)
    Trusted Tech

    100+ Posts
    • Apr 2009
    • 223
    #1

    hp p2015dn

    Hello all
    i am working on an hp p2015dn (i am not an hp tech, sharp mostly) and i have a problem with this one. The status log on the configuration page is giving me some codes like 49.0138, 49.2884, 79.000. Not sure what these mean if anything, but the problem is that when you try to print to it sometimes it works fine with no problems other times nothing will come out until you shut the machine off and back on. This printer is in a school and they are running windows and mac. Not to sure what to try....after turning it off and back on it will work for a while and they will have to do this 2 or 3 times a day depending on how much they are printing off that day....any ideas??? Thanks a bunch
    Tags: baking, degrees, forgot, formatters, google, laserjet, p2015dn
    • JustManuals
      Field Supervisor

      5,000+ Posts
      • Jan 2006
      • 9838
      #2
      This Parts & Service manual can now be purchased for $11.77 and downloaded immediately after payment
      from The Internet's largest collection of manuals


      Paul@justmanuals.com

        Comment

        • Rob Sandberg
          Trusted Tech

          250+ Posts
          • Jul 2008
          • 275
          #3
          Read through this and you will see of the problems this printer has.
          Towards the bottom of the thread is the solution of baking the formatter board in an oven at 350 degrees F for 5 minutes.

          This does work, I have done it twice and fixed both printers.

          Rob S

            Comment

            • edwin3268
              Technician
              • Sep 2009
              • 22
              #4
              Originally posted by Rob Sandberg
              Read through this and you will see of the problems this printer has.
              Towards the bottom of the thread is the solution of baking the formatter board in an oven at 350 degrees F for 5 minutes.

              This does work, I have done it twice and fixed both printers.

              Rob S
              I do not think HP would recommend baking the formatter board .... Is this kinda like the old geek trick to put a hard drive in the freezer to get it to boot for data recovery? 50-50 chance it will work.

                Comment

                • Rob Sandberg
                  Trusted Tech

                  250+ Posts
                  • Jul 2008
                  • 275
                  #5
                  Well you know us in the Tri-Cities we like heat.

                  I have done this procedure to 2 formatter boards and fixed both.
                  When HP made the boards the soldering process was not hot enough.
                  So in time the solder joints became defective.

                  I have also used this method to fix Jetdirect 615n cards.

                  I know it seems strange but it does work.

                  Read the post I have provided to see more results.

                  Rob S

                    Comment

                    • Dustin(WOP)
                      Trusted Tech

                      100+ Posts
                      • Apr 2009
                      • 223
                      #6
                      Rob what am i supposed to be reading through?? Thanks.

                        Comment

                        • prntrfxr
                          Service Manager

                          1,000+ Posts
                          • Apr 2008
                          • 1627
                          #7
                          hp p2015dn

                          HP is having a problem with their formatters on these machines. Its a problem with firmware chips, but the firmware is embedded and updating firmware only works 50% of the time and sometimes makes the problem worse. The formatters will always be the weakness on this machine even when you replace it. HP will not put this in the manual, nor will they give you a new one at no charge as they did at the beginning.

                          I've seen the following problems get fixed by replacing the formatter:

                          Lock up at memory count
                          False paper jam error
                          Won't come out of sleep mode
                          Will not print from network
                          Will not print from USB

                          You've indicated 49 errors and 70 errors. 49 errors are Communication or Critical Firmware errors. 70 error is Critical Hardware. Both of these errors are usually solved by: replace network card, replace firmware, and/or replace formatter. Make sure you keep the memory DIMM, because you can't run this machine on the network without them.

                          The part number you need is Q7805-69003 (or some derivative of it). We sell it on advance exchange for about $105, but you could google it and find it cheaper. Hope this helps you.
                          Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

                            Comment

                            • Rob Sandberg
                              Trusted Tech

                              250+ Posts
                              • Jul 2008
                              • 275
                              #8
                              Sorry I forgot to put in the thread.
                              Laserjet P2015 displays Paper jam and Toner lights - fixyourownprinter.com

                              Some daze my mind won't work, but it was a monday.

                              Rob S

                                Comment

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