hp 4730 with attention ?

[Guest]

anyone came across this fault comes up with attention error you press button and it just comes up as( ?) in display anyone got any ideas

[TommyH]

Can you get into any of the menu's? Maybe print an event log and see if something shows up there. I just installed one of these machines about a week ago. So would love to hear what you find out on this.

[prntrfxr]

The service manual says:

Control panel messages
Messages that appear on the control panel display relay the normal status of the MFP (such as
Processing job.), or an error condition (such as CLOSE TOP COVER) that needs attention.
Resolving control panel messages on page 488 lists messages that require attention, or that might
raise questions. Messages are listed in alphabetical order, with numeric messages at the end of the
list. Not all messages are listed because some (such as Ready) are self-explanatory.
NOTE Some messages are affected by the AUTO CONTINUE and CLEARABLE
WARNINGS settings on the Configure Device menu, SYSTEM SETUP submenu, on the
control panel.
Using the MFP help system
This MFP features a help system on the control panel that provides instructions for resolving most
MFP errors. Certain control panel messages alternate with instructions about using the help system.
Whenever a ? appears in an error message or a message alternates with FOR HELP TOUCH ?,
touch the (Help) button to view the help.
To exit the help system, touch the (Help) button.

Try touching help button to see what it says is the problem. Make sure all covers/doors are closed, toner is installed and paper is in the machine. Then, cycle power and see if the machine goes to ready. If it does, go to the event log and display it to see what the machine says the error is.

[SGT_Snacks-64]

Sorry to kick-start a Thread that's over a year old...

I've had this issue with quite a few 4730s recently.

When I arrive at the machine, I find the display showing "?" (This is after pressing the "?" at the top right hand corner of the screen) and after investigation, paper is always stuck half way through the Fusing Unit (A4 SEF).

To cure the problem, first I perform a Firmware update and check the operation of the Printer. If the issue re-occurs, I replace the Formatter Board and Fusing unit. I have had one come back 3 months after doing these steps however, so not sure how effective this fix is.

Hope this helps.. But if anyone knows another (and cheaper!) way of curing the problem. I'd love to know, as I'm getting this problem alot on this particular model.

Thanks,

[prntrfxr]

We're here to help each other out. Even if you don't solve this particular techs problem, it can help the next person. Thanks for the input.