HP 4345 mfp - clearing Usage Page count

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  • kuby
    Senior Tech

    1,000+ Posts
    • Oct 2007
    • 1326

    HP 4345 mfp - clearing Usage Page count

    I know you can clear or reset the page count for the Device Information page and put in a new serial number. But we need to clear or reset the page count for the Usage page. We had to swap out a formatter with one from a new machine and now the new machine show 588,793 copies instead of 256. Is there any way to do this?

    Thanks
  • ucinn
    Trusted Tech

    250+ Posts
    • Jun 2009
    • 383

    #2
    Originally posted by kuby
    I know you can clear or reset the page count for the Device Information page and put in a new serial number. But we need to clear or reset the page count for the Usage page. We had to swap out a formatter with one from a new machine and now the new machine show 588,793 copies instead of 256. Is there any way to do this?

    Thanks
    I believe an NVRAM init will do this? I haven't been working on these long, but I believe that will do it.

    turn on, wait for ram to show. press and hold 9 until all three lights stay on. press 3 1 time then start then press 3 two times unitil it says NVRAM init, then press 6.

    Comment

    • J_Lee
      Trusted Tech

      100+ Posts
      • Oct 2008
      • 111

      #3
      you have to go into service mode and enter the 8 digit pin code. I would give you the pin but not at my office currently.

      Comment

      • kuby
        Senior Tech

        1,000+ Posts
        • Oct 2007
        • 1326

        #4
        I got the code and have done about everything but the NVRAM clear. Will have to look and see what it will clear if I do this.

        Thanks

        Comment

        • prntrfxr
          Service Manager

          1,000+ Posts
          • Apr 2008
          • 1637

          #5
          Once you key in the pin code you should be able to go to page count and change the page count.
          Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well-preserved body, but rather to skid in sideways - Coke in one hand - chocolate in the other - body thoroughly used up, totally worn out and screaming "WOO-HOO, what a ride!".

          Comment

          • kuby
            Senior Tech

            1,000+ Posts
            • Oct 2007
            • 1326

            #6
            Yea you can change the page count but not the count on the Usage Page.

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