[Error Code] Hp Laserjet 4100mfp giving error 4C02

[Dimpo]

Hi

Am having having a prolem with my Hp laserjet 4100mfp giving error 4C02.I upgraded firmware with 20051221 03.804.6 but still getting that error.Is there any latestfirmware and where can i download it from?If there is someone with service manual please email it to nrsmoyo@yahoo.com

Best Regards
Dimpo

[MBT]

There is nothing in the manual about a 4C02.I error but people have mentioned on other HP printers getting a 49.4C02 error. One thing I would question is the jetdirect card. If you have a jetdirect card in this mfp, remove it and perform a cold reset. If it works ok without the jetdirect card, chances are you need a new jetdirect card. If the error occurs only when you print certain things you may want to make sure you have the latest drivers, try a different version, or different type (eg. pcl5e vs 6)

If you do a cold reset make sure you print your configuration page and file directory pages. Then turn it off, hold down the Select (checkmark) button and turn it on. Hold select until all three leds are illuminated, release the button and press the up navigation button twice, you'll see Cold Reset on the display, press Select once, you'll see a message of Starts on the display and the MFP will reset when the cold reset is done.

[prntrfxr]

I agree with MBT. Also, firmware usually available on HP's website. Click support & drivers, enter printer model, and there should be firmware available (not sure on this printer since it is old). This printer does have known issues with formatters going bad. It may be jetdirect, firmware, or firmware and formatter together. Let us know what fixes your problem.