HP Designjet 500

[Guest]

hi guys,
getting an error 21:10 on this machine.
Manual says its the service station/aerosol fan. Do these parts come together?? And if i order these will it definitely solve the problem as i dont want to oreder them and not fix the problem and be at a loss.

Help greatly appreciated,
Cheers,
Dave

[fixthecopier]

There is no guarantee it will fix the problem, I have replaced the drop detect for a code and have the fix be something else. Tell the customer it may be this or something else, if it does not work, just charge return shipping.

[Ducttape n Glue]

Hi, first do a firmware upgrade, then you can 1) clean and check service station, if not then 2) replace service station, note that the new stations do not have an aerosol fan and the upgraded firmware takes that into consideration. We have cleaned alot of the stations and got them to work.