Customer brought in a CLJ3800dn and it comes up with the error message mem test failure replace dimm 1.There is no memory in dimm slot 1 and customer says there never was.Does it need the extra memory or could the formatter board be bad.Also after the customer had pulled out the formatter board when they first got the error and the display went blank.After taking it out and reinstalling several times it came back to life.Any ideas?
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You can try this..
NVRAM initialization
CAUTION All HP Jetdirect settings are also reset. Be sure to print a configuration page before
performing an NVRAM initialization. Make note of the IP address that is listed on the Jetdirect
configuration page. You need to restore the IP address after performing an NVRAM initialization.
Performing an NVRAM initialization resets the following settings and information:
● All menu settings are reset to factory default values.
● All localization settings, including language and country/region, are reset.
After performing an NVRAM initialization, reconfigure any computers that print to this printer so that the
computers can recognize the printer.
To perform an NVRAM initialization
1. Turn the printer off and then on.
2. When the printer begins its initialization sequence, press and hold until all LEDs are lit.
3. Press one time, and then press Menu.
4. Press until NVRAM INIT appears, and then press .
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