DesignJet 500 42" wont load paper roll

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  • yannii33
    Trusted Tech

    100+ Posts
    • Jan 2010
    • 121

    #1

    DesignJet 500 42" wont load paper roll

    I replaced the belt on the unit. I started getting error 21:10 service station error intermittently but it goes away after reboot. When I load the paper the machine tells me to lift the lever and when i lower it nothing happens at all until i remove the paper then it goes back to paper menu. Ive tried it repeatedly and the when i press load paper the system process doesnt start only when you press load sheet but still no success. Can anyone offers any help on this please were using plain paper. anything appreciated highly thanks
  • mrfixit
    Senior Technician

    50+ Posts
    • Sep 2007
    • 84

    #2
    The blue paper lever is probally broken, it cracks and stays attached but won't lock down. you get the whole arm and paper assembly when you order it but I've never had to replace anything but the handle. causes errors to because sometimes the carriage hits the arm

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    • JustManuals
      Field Supervisor

      5,000+ Posts
      • Jan 2006
      • 9838

      #3
      This Parts & Service manual can be purchased for $12.77 and downloaded immediately after payment from


      Paul@justmanuals.com

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